Dynamics 365 Finance/Payroll Analyst

Company: Nigel Frank International US
Location: Miami
Posted on: August 3, 2020

Job Description:

The D365 Finance/Payroll Analyst is responsible for providing application support as well as Microsoft Dynamics expertise, including:Account ownership and customer-centric mindset for all designated/assigned customersFollows established guidelines, department SOP, and industry best practices to resolve customer issuesProvides problem resolution for end-users, including research on various data and reporting issues, and collaborates to gain input on potential solutionsProvides training and best practices, and keeps users well informed on the proper use of Microsoft Dynamics Finance and HR, and PayrollMaintains extensive knowledge of current versions of the company''s proprietary applications such as CampusNexus Finance HR and Payroll, etc.Recommends functional configurations and proposes business solutions where appropriateEvaluates upcoming releases and recommends installation of beneficial upgradesEffectively and professionally communicates updates to the customer by providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk systemBuilds and maintains knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolutionEscalates issues to management as appropriateFollows established guidelines and industry best practices to resolve customer issuesAssists with the creation of Client Services documentation, including Knowledge Base articlesBuilds and maintains knowledge of the configurations, integrations, and business flows to assist with issue investigation and resolutionServes as a coach and mentor to designated Client Services team membersAchieves and exceeds established department and company KPIs and goalsSkills & Requirements2+ years of experience in financial consulting or a business analyst role relating to the Microsoft Dynamics 365 application2+ years of customer service experience preferred2+ years of Higher Education industry experience preferred Module experience preference in order:Payroll (or Payroll Management system experience)Accounts PayableGeneral LedgerCash and BankFixed AssetsProcurementBachelor''s degree or equivalent work experience (Accounting, Finance, or MIS related field)Successful completion of current Microsoft certification exams (MB-300/MB-310)Must demonstrate an understanding of basic accounting fundamentals (i.e. balancing ledger cards, releasing to ledgers, payment plans, account reconciliations) to help users reconcile reports and identify discrepancies in reporting practicesSolid analytical and troubleshooting skillsSolid understanding of data structures and the ability to identify recurring patternsAbility to work with moderate supervision on escalated issues and can prioritize, investigate and resolve them with minimal guidance from othersExperience working with customers and maintaining good customer relationshipsAbility to quickly establish rapport, gain and maintain credibility with diverse audiencesMust have solid verbal and written communication skills and can communicate at all levels of the companyCommunicate complex technical issues to both technical and non-technical users in a professional and understandable mannerProficient in Microsoft Office SuiteExperience with MS SQL preferredExperience with MS SSRS and Power BI preferredby Jobble

Keywords: Nigel Frank International US, Miami , Dynamics 365 Finance/Payroll Analyst, Accounting, Auditing , Miami, Florida