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Senior Production Support Engineer (Enterprise Banking) - 100% Remote

Company: Bottomline Technologies
Location: Miami
Posted on: November 22, 2021

Job Description:

This position is 100% remote and can be based out of any location in the Pacific Time Zone of the United States.
Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.
Our Digital Banking and Business Solutions division serves a variety of top-tier banks and financial institutions. We provide our customers with web-based software for online banking, payments management, cash management, treasury, and accounts payable automation. With the upcoming integration of Paymode-X and utilization of the new NGI platform into Digital Banking we are seeking an incredible new team member to fulfill support and ensure customer delight
As a member of the Support organization, your focus is to deliver production support and solutions to the BT customer base while serving as an advocate for customer needs. This involves resolving technical customer inquiries via phone, and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Enterprise Banking Platform.
How you'll contribute:

  • Perform production support, troubleshooting and maintenance
  • Maintain multiple local environments for debugging systems
  • Remotely and locally debug code for multiple applications using the Bottomline standard tools on BT technology and architecture
  • Work with the Implementations and Delivery Teams on defect resolution and solution delivery
  • As an active member of the development community, utilize and promote best practices
  • You'll develop new technical skills and learn industry knowledge
  • You'll provide occasional "after-hours" high-severity issue support
    If you answer YES to the below questions we would love to speak with you!
  • Do you have strong troubleshooting skills and excel at problem solving, maybe you love puzzles?
  • Do you enjoy learning and digging to know more?
  • Would you want to work directly with customers helping to delight and ensure excellent communication?
  • Do you enjoy working cooperatively across teams to gather issue information and drive to resolution?
  • Would you enjoy speaking to a crowd?
    What will make you successful:
    • Bachelor's Degree or equivalent work experience.
    • 2 years' experience in hands-on, web-based application software development preferred
    • Minimum 1-year of experience developing Web applications using Java J2EE, Oracle database & SQL
    • Excellent written and oral communications skills
    • Ability to prioritize effectively and handle shifting priorities professionally
    • Participation in the complete life-cycle of an enterprise-wide, web-based application
    • Demonstrated working knowledge of HTML, JavaScript, and server-side
    • Developing web applications using Ajax
    • Web Services
    • Messaging (MQ)
    • GIT, Subversion
    • Oracle WebLogic, IBM WebSphere, Tomcat
    • Good understanding of Networking principles
    • Computer Science degree or proven experience
    • Object Oriented Programming
    • HTML & JavaScript
    • Java or JavaScript development
    • Databases and SQL query language
      You'll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.
      About Bottomline TechnologiesBottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The company's solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation and optimization of working capital.
      Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies.

Keywords: Bottomline Technologies, Miami , Senior Production Support Engineer (Enterprise Banking) - 100% Remote, Accounting, Auditing , Miami, Florida

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