Night Audit Supervisor
Company: Hyatt Place Miami Airport East
Posted on: January 16, 2022
Provide the highest quality of service to the customer at all
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a through knowledge of hotel staff, room locations room
rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone
Block rooms and handle special requests.
Monitor room availability and offer AGM and GM assistance in yield
management and restrictions.
Keep lobby and desk area lean and presentable.
Have a thorough knowledge of emergency and security procedures.
Know how to clean guestroom to standards.
Clean back office area as requested by management.
Open and close shift, make cash drops.
ensure all credit cards, cash and change funds are balanced
throughout each shift.
inform management of any guests or systems related complaints or
Communicate with incoming staff and management by logging pertinent
information in the pass on log.
Keep maintenance informed of all maintenance needs.
Assist in marketing effort by assisting in sales blitzes.
Must wear proper uniform and nametag at all times in accordance
with the Standards of Appearance.
Prepare daily deposits, comparing deposited monies to funds
reported at desk, and follow up on any discrepancies.
Must be able to cover any call-off shift as per proper chain of
Perform other duties as assigned by management, of which employee
Keywords: Hyatt Place Miami Airport East, Miami , Night Audit Supervisor, Accounting, Auditing , Miami, Florida
Didn't find what you're looking for? Search again!