Night Audit Supervisor

Company: Hyatt Place Miami Airport East
Location: Miami
Posted on: January 16, 2022

Job Description:

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a through knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handle special requests.

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Keep lobby and desk area lean and presentable.

Have a thorough knowledge of emergency and security procedures.

Know how to clean guestroom to standards.

Clean back office area as requested by management.

Open and close shift, make cash drops.

ensure all credit cards, cash and change funds are balanced throughout each shift.

inform management of any guests or systems related complaints or problems.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Keep maintenance informed of all maintenance needs.

Assist in marketing effort by assisting in sales blitzes.

Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.

Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies.

Must be able to cover any call-off shift as per proper chain of command.

Perform other duties as assigned by management, of which employee is capable.

Keywords: Hyatt Place Miami Airport East, Miami , Night Audit Supervisor, Accounting, Auditing , Miami, Florida