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Business Configuration Analyst - Telecommute

Company: UnitedHealth Group
Location: Miami
Posted on: June 25, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) We are trusted advisors to our Optum Care Delivery and other business partners who effectively plan for, and direct, the right people to be in the right place at the right time. -We are thoughts-based, curious people who thrive on developing new solutions to solve tough challenges. Our analytical and innovative skills drive our mission of helping people live healthier lives. -We consistently deliver cost-effective plans, solutions and support while balancing strategy with risk to ensure the appropriate staffing is assigned to meet inventory and aging service levels. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Purpose of Job:

  • Analyze inventory and performance against targets, identify causation/drivers to any unplanned results, collaborate with Workforce and Operations partners as needed, and determine corresponding work direction
  • Communicate the daily work direction plan for/to Operations front line and senior leaders (Supervisors, Managers, Directors, and VPs) to execute - ensuring the right people are in the right place at the right time
  • Administer skills/profiles database and routing prioritization logic to ensure accurate work assignment
  • Conduct intraday data and metric monitoring, detect inventory and performance issues, and immediately communicate concerning trends and anomalies to support our Operations partners in achieving service levels and business objectives
  • Collaborate on staffing plans, risks, and recommendations with Capacity Planners and Operations Partner/Leaders to continually adjust based on changing business needs Primary Responsibilities: Daily Realtime Monitoring and Inventory Management
    • Conduct data analysis using Enterprise Now software, inventory reporting, and performance applications to:
      • Review and evaluate daily, weekly, and monthly performance to detect trend and outlier concerns negatively impacting, or with the potential to negatively impact, Operations' ability to meet their inventory targets, service levels, and financial targets including managing/meeting performance guarantees and budget
      • Interpret current state inventory, receipts, days on hand, aging, completions, and TAT against the capacity forecast/plan and the required key performance metrics/service levels to establish the daily inventory management and work direction plan, ensuring Operations has line of sight to the various inventory types/volumes for team members to be aligned to the appropriate work type and aging priorities to execute the most effective strategy to meet service levels
      • Understand the current performance factors of utilization, efficiency, availability, and VPH as well as evaluate the impact and research the reasons for variance against the plan
      • Effectively communicate with multiple levels, from peers to director and VP level positions, both verbally and in writing regarding such matters as:
        • Daily work direction and production expectations through effective agendas, daily operations inventory meetings, and post-call summary communications
        • Current status of daily inventory performance against service targets and any concerns around meeting service levels, e.g. performance factors, inventory mix, process gaps, system issues, education/skill concerns
        • Assisting Business Partners in preparing talking points for remediation plans on misses
        • Action plans for remediation of issues, e.g. breaking containment, skill profile changes, requiring overtime
        • Monitor, detect issues, and respond [real-time urgent action] to inventory, aging, and performance metrics data - collaborating with Operations partners to make necessary adjustments to solve for broken process, routing, or other issues causing stalled inventory/service, which includes ensuring that roadblocks, holds, and other issues are escalated with appropriate urgency
        • Manage intra-day staffing levels aligned with multiple work queues and drive the most effective methods for staffing adjustments including adjusting profiles/skilling assignments and/or work-type prioritization.
        • Apply an understanding of the technical and business solutions to optimize daily work direction, constructively offer suggestions around staffing forecasts, and identify and provide possible solutions for performance, system, process or skills issues whether in planning process or intra-day management
        • Support the preparation and maintenance of reports, dashboards and monthly packages relating to staffing, inventory and production levels, aging of inventory, and effectiveness of performance You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
          • Associate degree (2+ additional years of comparable work experience beyond the required years of experience may be substituted in lieu of an associate degree)
          • 2+ years of experience in business/finance analysis or workforce forecasting and planning
          • 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions
          • 2+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
          • 1+ years of experience with either back-office or call center transaction and production tracking applications
          • Intermediate level proficiency in MS Word and MS PowerPoint Preferred Qualifcations:
            • Experience communicating with, and presenting to, VPs and Directors to provide performance status and recommendations as well as collaborate for solutions
            • Capacity modeling, six sigma/process improvement, or project management experience
            • Experience leading medium-sized projects
            • Maintaining an automated work routing application in a back-office environment, i.e. enterprise work router experience
            • Experience in Tableau with skills in creating adhoc reports
            • Experience using MS Visio for process flows/mapping
            • Healthcare industry with provider, eligibility, or benefit implementation experience To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $26.15 to $46.63. The hourly range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Miami , Business Configuration Analyst - Telecommute, Accounting, Auditing , Miami, Florida

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