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Billing Specialist

Company: Cliff Berry, Inc.
Location: Miami
Posted on: January 25, 2023

Job Description:

Are you looking for an opportunity to join a stable and rapidly growing company where employees are our number one asset? Are you looking for a career that rewards your accomplishments with opportunity and compensation? Do you want to do more in your career and learn a broader skill set in Environmental Services industry? If so, we are looking for YOU.Cliff Berry, Inc. has been a leader in providing comprehensive environmental services for local, national, and international customers since 1958. We assist our customers in developing programs that are cost effective and minimize risk to the environment. We are looking for individuals with a good attitude and who have a proven track record for delivering outstanding customer service.We have a great opportunity for a qualified Billing Specialist with a background handling internal and external customers directly either electronically, or via telephone and responds promptly and efficiently to all customer inquiries while providing an exceptional customer service experience. Under general supervision, this role performs skilled technical billing assistance, creates work orders and POs, and enters various data into financial tracking system; generates and maintains a variety of routine reports related to utility billing; processes and maintains customer paymentsThis position is located in the Miami, FL office of Cliff Berry, Inc. (CBI).Essential Duties:

  • Answer and respond to all incoming phone calls and emails made to the department in a timely and efficient manner.
  • Assists customers via phone or email; sends invoices for payment as well as notification for collection of monies for current and past due accounts.
  • Creates billing work orders for all CBI customers and various clerical functions as assigned.
  • Able to perform under pressure and meet deadlines for monthly billing
  • Follows up with customers on past due payments and resubmits invoices as needed.
  • Responsible for creating billing work orders for Drivers for all customer pick-ups.
  • Ensures customer set up forms are completed accurately
  • Creates, matches, request approvals and receives all work order related Pos.
  • Creates job packet in SAP; processes credit cards; verify BP in SAP, if not contact Accounting Rep for line of credit or payment terms; once orders are approved, provide information to the driver.
  • Maintain department files on a daily basis.
  • This role serves as a backup to the Customer Service Team on an as needed basis.Required skills:
    • Interpersonal and customer service skills
    • Analytical and problem-solving skills
    • Multitasking and organizational skills
    • Ability to answer a high volume of calls and/or emails daily
    • Ability to share work among a customer service team
    • Attentiveness and patience
    • Time-management skills
    • Ability to find the positive in any situationThe ideal candidate:
      • Two (2) years working experience in a billing specialist or similar role
      • Excellent written, verbal and listening communication skills
      • High school education or equivalent
      • Previous knowledge of SAP and customer service procedures
      • Proficiency in Microsoft Word and Outlook
      • Ability to multi-task in a fast-paced environment
      • Possess strong attention to detail
      • Function independently and in a group settingFor over 64 years, CBI has been the industry leader in environmental services and hazardous waste management. Our markets extend throughout Florida with strategic locations including: Ft. Lauderdale, Miami, Jacksonville, Cape Canaveral, Ft. Pierce, Tampa, and Orlando.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Cliff Berry, Inc., Miami , Billing Specialist, Accounting, Auditing , Miami, Florida

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