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CUSTOMER SERVICE REPRESENTATIVE

Location: Miami
Posted on: February 25, 2021

Job Description:

Adecco is currently assisting a local client in their search to fill multiple CUSTOMER SERVICE REPRESENTATIVE positions in the Miami/Cutler Bay area. As a CUSTOMER SERVICE REPRESENTATIVE you will be responsible for customer care, conflict resolutions, answering questions, etc. Apply Now if you meet the qualifications listed below!



Responsibilities include:


Acts as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders


Receive a high volume of inbound calls (70-100 calls per day) from customers with varying levels of questions and concerns


Ability to communicate verbally and read information in English and/or Spanish


Provides basic product/service/application information; also provides information on pricing and product availability


Correspond with customers via email to answer customer/client questions and concerns.


Exercise judgment and diplomacy, as required, while effectively communicating the necessary information


Coordinates and expedites service issues to higher levels or other departments as needed



Requirements for a Bilingual Customer Service Representative - Call Center are as follows:


Fluent in English and Spanish -


Bilingual High school diploma or GED equivalent


Must have a minimum of 1-2 years of customer service experience


Excellent verbal and written communication skills and ability to compose correspondence


Detail oriented and well organized.


Proactive in presenting solutions to problems.


Proficient with computers


Must pass client specific background check



Experience: Must have 2-3 years experience in customer service; call center, banking, or retail.


Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled


Keywords: , Miami , CUSTOMER SERVICE REPRESENTATIVE, Administration, Clerical , Miami, Florida

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