Assistant Guest Relations Manager (Celebrity Cruises)
Location: Miami
Posted on: February 25, 2021
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Job Description:
Celebrity Cruises is looking for inspired global professionals
who believe in success through commitment and pride to join our
expanding family. As an industry leader in service and innovation,
we provide a working environment that fosters career growth and
development for our onboard team members. With a fleet of
innovative cruise ships, each offering guests a premium vacation
experience, there are almost countless opportunities to join us at
sea.
The Assistant Guest Relations Manager is a passionate,
service-driven leader with exemplary problem resolution skills. The
role directly oversees the operations of the Guest Relations Desk,
while ensuring the successful execution of a purposeful driven
service culture. The Assistant Guest Relations Manager incorporates
the latest service trends of the hospitality industry resulting in
a distinctive and unparalleled service experience. Fostering a
positive work environment is key to ensuring complete guest and
team satisfaction. The operational goals of training, leadership,
development, and recognition of individual and team performance are
paramount to the success of the overall operations. The Assistant
Guest Relations Manager will assist the Guest Relations Manager in
continuously improving the overall ratings and is held accountable
for the guest relations experience.
Leading by example, the Assistant Guest Relations Manager will
represent the department in a professional and courteous manner at
all times, including physical and verbal interactions with guests
and all shipboard employees, while in public and crew areas.
* Will be accountable for resolving all issues to the guest
satisfaction while following up to ensure complete service
recovery.
* Directs, coaches, supports, supervises, and provides performance
feedback for the evaluations of the Guest Relations Staff and
Junior Guest Relations Officers to the Guest Relations Manager.
* Schedules the Guest Relations Officers and Junior Guest Relations
Officers in order to provide full coverage at the desk and
stateroom services at all times.
* Makes announcements over the public address system onboard, in
the event the International Host/ess is not available.
* Manages and maintains departmental finances within budgetary
requirements.
Keywords: , Miami , Assistant Guest Relations Manager (Celebrity Cruises), Administration, Clerical , Miami, Florida
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