Administrative Assistant

Company: Academy
Location: Miami
Posted on: November 22, 2021

Job Description:

Current Employees:

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Gordon Center for Simulation & Innovation in Medical Education (Gordon Center) is located at the University of Miami Miller School of Medicine. The mission of the Gordon Center is to develop, disseminate and evaluate leading edge educational programs by using advanced technology and simulation systems. The Gordon Center trains more than 18,000 registrants per year, including paramedic firefighters, nurses, physicians, medical students, and physician assistants.

The Administrative Assistant will assist with day-to-day administrative support for the Gordon Center.

Direct Clientele Support - 35%

• Assist callers to the main Gordon Center telephone line with requested information about center programs and direct them to the proper staff or faculty member, taking messages and retrieving recorded voice mail messages and relaying as necessary
• Maintain vigilance of Gordon Center daily schedule for:
  • Prehospital Emergency Training (PET) Division continuing education classes, noting all locations
  • Medical student trainings, space assignments, and respective overseeing program staff and/or faculty
  • On-site meetings, especially those involving participants from outside the Gordon Center
  • Vendor or University maintenance appointments, their purpose and location
  • Greet individuals and/or groups entering the Gordon Center and ascertain nature and purpose of visit to:
    • Ensure compliance with any mandated safety protocols
    • Implement check-in processes for continuing education class participants
    • Direct to specific location in the center, conveying general instructions
    • Assist and redirect lost campus visitors and/or patients to actual destination
    • Answer questions, assist in problem-solving, resolve issues when able, referring to the proper staff or faculty member
    • Set up the day before class and process PET learner check-in, with pre-prepared learner sign-in sheet, parking reimbursement, books and/or handouts, beverage and/or food to be served
    • Assist in medical student session rotations in the center as needed.
      
      Administrative, Operations, and Clerical Support - 60%
      
      • Be a proficient user of the Gordon Center SQL Server Database to assist online registrants having difficulty and to conduct database searches, execute functions, and output reports:
      • As needed by instructors, simulation technicians or faculty teaching or preparing to teach a class.
      • To provide cross coverage due to illness, vacation, special events, or accrued backlog.
        • Be competent in searching and entering events in Simmetrics, the software used to manage scheduling space in the Gordon Center to:
          • Help input classes each term with respective facility needs for efficient allocation of space and resources
          • Assist in responding and fulfilling to requests to reserve rooms by other departments or centers
          • Process online parking validation for visitors and specified learners
          • Securely process in-person and over-the-phone credit card payment transactions for course fees and complete required online PCI Compliance Awareness Training
          • Assist faculty and staff as requested with clerical duties, including written and verbal communication; photocopying, collating and packet preparation; typing; data entry and compilation; filing, and phone calling
          • Schedule and prepare paperwork for outgoing Federal Express shipments and ensure incoming deliveries are routed to the proper recipient
          • Assist with catering planning, set-up, and clean-up of for refreshments or lunch for specific classes or meetings
          • Be cognizant of and promptly report to superior any maintenance, equipment or facility problems with air conditioning, restrooms, staff lounges, or classrooms
            
            Other duties as required - 5%
            
            Core Qualifications:
            
            • High school diploma or equivalent
            • Minimum 1year of relevant experience
            • General knowledge of office procedures and operations.
            • Ability to accurately prepare and maintain records, files, reports and correspondence.
            • Ability to communicate effectively in both oral and written form.
            • Ability to maintain effective interpersonal relationships.
            • Ability to process and handle confidential information with discretion.
            • Skill in completing assignments accurately and with attention to detail.
              
              The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
              
              UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
              
              Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
              
              The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
              
              Job Status:
              Full time
              
              Employee Type:
              Staff
              
              Pay Grade:
              c103

Keywords: Academy, Miami , Administrative Assistant, Administration, Clerical , Miami, Florida