Corporate Customer Service Rep, Business Office, FT, 08A-4:30P

Company: Baptist Health South Florida
Location: Miami
Posted on: November 26, 2022

Job Description:

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.Description Responsible for : Validating patient lsquo;s identity to comply with HIPAA Regulations Analysis of patient balances detail review of services billed validating correct patient/insurance and demographic information Identifying customer lsquo;s concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible to answer all incoming calls through the Inter-active Voice Response System from patients, attorney lsquo;s, Internal and External customers for all BSHF facilities and document all action taken onto the SMS/Invision System. Knowledge of the Managed Care Contracts in order to submit contractual adjustments on accounts as necessary. Utilizes available system resources to resolve patient issues promptly. Responsible to process, document and work all incoming patient mail within a 7-10 day window.Estimated pay range for this position is %2417 - %2421 / hour depending on experience.Qualifications Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: 3 years Customer Service experience in a healthcare setting in a call center environment a must. Knowledgeable in a healthcare setting arena. Working knowledge and understanding of: medical terminology ; Revenue Codes ; DRG guidelines ; ICD9, CPT4, Modifiers HCPC codes ; HIPAA and Statutory regulations ; Online verifications Avality ; Internet savvy ; Knowledge of Microsoft systems, Word, Excel, PowerPoint, Access, Vista Hipath Pro-Center Agile. Detail oriented ; problem solver ; good math, writing, and interpersonal skills required. Must be able to deal with difficult callers in a high call volume setting. Ability to multi-task and work under pressure in order to meet stringent deadlines. Bilingual a must. Minimum Required Experience: 3 YearsJob: CorporatePrimary Location: MiamiOrganization: CorporateSchedule: Full-timeJob Posting: Nov 21, 2022, 8:45:45 AMUnposting Date: Ongoing

Keywords: Baptist Health South Florida, Miami , Corporate Customer Service Rep, Business Office, FT, 08A-4:30P, Administration, Clerical , Miami, Florida