Mission Control Supervisor (Front Office)
Company: Yotel
Location: Miami
Posted on: May 28, 2023
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Job Description:
Position Overview:The Mission Control Supervisor is responsible
for creating a welcoming first impression and second arrival
experience for all guests staying at or coming to the hotel.
Additionally, they will assist guests in answering questions about
the hotel, local area, attractions and events and provide
recommendations and directions. The Mission Control Supervisor
reports directly to the Senior Mission Control Manager on
duty.Major Duties & Responsibilities:* Provide an issue free
environment through motivation, support, empowerment and
development of crew members.* Always extend professionalism and
courtesy to fellow crew members and guests.* Deliver unparalleled
service above and beyond the norm to exceed customer expectations.*
Always manage the Mission Control desk in all areas of
responsibility while maintaining a positive attitude.* Greet and
acknowledge all guests in a warm and friendly manner while
remaining calm with demanding guests.* Execute guest cabin moves as
needed and communicate such to Cabin Crew managers.* Post charges
from retail into the OPERA system and obtain payment from the
guest.* Learn the Hotel night audit systems and perform respective
duties when scheduled to work the night audit shift.* Assist guests
with luggage requests.* Solicit and communicate guest feedback for
continuous improvement.* Own customer complaints and issues and
empower oneself to seek immediate resolve.* Ensure timely follow up
on matters involving other departments and communicate back to
guests.* Demonstrate self-confidence, energy and enthusiasm
always.* Always extend professionalism and courtesy to crew members
and guests.* Attend pre-shift meetings and be current on all
in-house events and citywide attractions.* Attend Mission Control
quarterly meetings.* Perform tasks as assigned by the Director of
Rooms and Senior Mission Control Managers.* Provide and assist
guests with general services and information that enhances the
YOTEL guest experience.* Maintain current listings of area
attractions, activities and transportation timetables.* Maintain
current YOTEL's information including Food and Beverage hours of
operation and upcoming events.* Ensure thorough knowledge of safety
and emergency procedures.* Maintain absolute cleanliness and
ordinance of all areas and displays at Mission Control.* Ensure
cash transactions are in full compliance with standard operating
procedures and exercise great care in each instance.* Lead and
cover the shift in the absence of Senior Mission Control Managers
ensuring YOTEL Boston standards.This position description is not
intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the associated with the position.
May perform other duties as assigned.
Keywords: Yotel, Miami , Mission Control Supervisor (Front Office), Administration, Clerical , Miami, Florida
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