Guest Relations Manager (Celebrity Cruises)
Location: Miami
Posted on: September 24, 2024
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Job Description:
Celebrity Cruises is looking for inspired global professionals
who believe in success through commitment and pride to join our
expanding family. As an industry leader in service and innovation,
we provide a working environment that fosters career growth and
development for our onboard team members. With a fleet of
innovative cruise ships, each offering guests a premium vacation
experience, there are almost countless opportunities to join us at
sea.
We are currently searching for Guest Relations Manager to join our
team! Potential candidates must have proven experience in providing
concierge services to guest in a front desk department within a
resort, hotel, or cruise line.
Responsibilities include:
* Provide consistent highly personalized concierge services to our
guests and effectively managing the operation of the Front Desk
Department in order to ensure total guest satisfaction
* Directs, coaches, supports, supervises and evaluates (in
conjunction with the Hotel Director), the performance of all Front
Office and Concierge staff
* Coordinates guests' special, out-of-the-ordinary requests for
onboard services
* Coordinates guests' requests for shore side services in ports,
i.e., limousine services, car rentals, restaurant reservations,
etc.
* Handles guests' inquiries and complaints and ensures that they
are resolved quickly, courteously, professionally and to the
guests' total satisfaction
* Coordinates the complete disembarkation process, in order to
ensure proper disembarkation breakdown and that all departments
involved are properly informed
* Supervises the Event Coordinator in group functions and ensures
invitations for onboard functions are sent out on a timely
manner
* Responsible for maintaining a report of extreme or unresolved
guest issues, and updates the Hotel Director on a daily basis
* Manages and maintains departmental finances within budgetary
requirements
* Mentors, develops and provides on-the-job training to his/her
staff to strengthen their current performance and preparation for
future advancement
Keywords: , Miami , Guest Relations Manager (Celebrity Cruises), Administration, Clerical , Miami, Florida
Click
here to apply!
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