Front Desk Manager (Royal Caribbean International)
Location: Miami
Posted on: September 24, 2024
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Job Description:
At Royal Caribbean International, we believe that great
vacations begin with great employees! As a leader in the cruise
line industry, RCI is continuously expanding and seeking dynamic,
energetic, experienced professionals to join our team. With our
innovative, award-winning fleet of ships visiting five continents,
each offering adventurous ways to explore the globe, this is a
great opportunity to let your career set sail.
We are currently seeking Front Desk Managers to join our team! This
position will "Deliver the Wow" through industry leading service,
while continuously striving to exceed hospitality industry
standards. Potential candidates must have at least one year front
of house supervisory experience in a hotel, resort or cruise
line.
More than 40,000 people have already selected Royal Caribbean
International to be their employer and so should you!
Reports to: Guest Services Manager
Responsibilities include (but are not limited to):
* Leading a team of individuals who will deliver focused,
extraordinary customer service and proactively address guest
feedback and provide guest resolution
* Maintaining a detailed knowledge of guest ratings and comments
for owning issues and coaching and mentoring team members
* Responsible for participating in boarding process and
documentation review, balancing operational needs between Financial
and Guest Services through good communication to optimize guest
comments and ratings, training team members and responding to guest
concerns in a considerate and professional manner
* Assists in compiling shore side reports as needed and meeting
forecasted budget expectations
* Maintains knowledge of ship's regular events and special
functions to provide guests with accurate information
* Through excellence in leadership, also consistently supporting
Royal Caribbean International's Gold Anchor standards.
Keywords: , Miami , Front Desk Manager (Royal Caribbean International), Administration, Clerical , Miami, Florida
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here to apply!
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