Repair and Warranty Specialist (Contract)

Company: Satair USA, Inc.
Location: Miami
Posted on: February 23, 2026

Job Description:

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com * Notice: Know Your Rights: Workplace Discrimination is Illegal * Notice: Pay Transparency Nondiscrimination (English) * Aviso: Transparencia en el Pago No Discriminacio´n (Spanish) Job Description: Satair * is looking for a Repair and Warranty Specialist (Contract) to join our team based in * Miami, FL. * *This position is a temporary (contract) position with a six month time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America. * * This is a first shift position with a schedule of Monday - Friday from 6:00 AM to 2:30 PM. * Position Summary: * Administer Repair/Exchange Orders, Warranty claims and handle activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost to satisfy customers * Primary Responsibilities:* *1. Customer Order management : 50% * • Handle, log and follow up on customers’ Repair Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations • Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims • Issue Repair/Exchange Orders to approved suppliers • Handle follow-up and improvement of Satair's objectives for Repair Orders & Warranty claims and prepare performance reports on a monthly basis which reflect: • Manage Customer Battery repair order and invoicing • Initiate and follow up on actions ensuring improvement plans are met * 2. Repair shop/Supplier relations: 45% * • Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned • Working closely with vendor/OEM to manage customer return and Warranty claims • Initiate and follow up on action tracker to ensure improvement plans are met • Ensure changes in supplier performance are communicated to all stakeholders • Monitor and report on political and other conditions in the market place of importance to Satair’s competitiveness, including competitors’ behavior and activities * Additional Responsibilities: 5% Other duties as assigned: * • Perform other duties as assigned to support the overall objectives of the repair operations. * Qualified Experience and Training:* *Education:* *Required* • Associate Degree in Supply Chain. Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience. * Experience:* *Required * • Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context. • Professional and practical insight and experience with purchasing and logistics • Working knowledge of SAP * Preferred * • *Technical Proficiency:* Demonstrated experience and skill in the use of PC software (e.g., Google Suite) as well as internal company operating systems relevant to repair and service management (e.g., SAP) * Licensure/Certifications:* *Required* • *Preferred* • *Travel Required:* • *Citizenship:* • Authorized to work in the US, Able to work in US without current or future need for visa sponsorship *Clearance:* • NONE *Qualified Skills:* *Knowledge, Skills, Demonstrated Capabilities:* • Comply with Satair’s mission, values and Company Management System • Comply with Satair’s guidelines on Ethics & Compliance • Understanding, sharing and living of Satair’s values and rules • Respect Satair’s processes and procedures agreed per function • Keep the direct report informed of the status of agreed tasks and of any critical problem areas * * Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems • Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements • Be well informed about and familiar with the latest developments in Satair’s business • Have an inter-cultural understanding • Participate in occupational safety and health efforts • Contribute towards a positive and inspiring working environment • Structured personal drive and service minded • Good numeracy skills • PC literacy, including word processing, spreadsheets and database use • Good business acumen *Communication Skills:* • Strong communication skills, both written and verbal, in English are required. Fluency in an additional language is highly desirable. • Negotiation skills *Complexity of the Role:* • Relations across functions and with all stakeholders • Ability to work in an international context • Extrovert and good communicator • Ability to track progress and follow-up where necessary • Ability to work under pressure & multi-task Level of Decision Making: (Provide level of decision making (strategic, tactical, operational) and impact of decisions.) • Operational decisions to manage end to end customer orders Organizational information: (Provide an overview of the organizational unit structure, including manager of position, direct reports to the position, and dotted line (indirect reports) to the position. Attach an organizational chart.) • This position Reports directly to: Head of Tooling and Repair Services Americas *Direct Reports:* Is this a people manager? ( No) of Exempt Reports: 0 of Non-exempt Reports:0 *Job Dimensions:* * * • Customer order and tool & prop parts stock/inventory management Nature of Contacts: (Identify the communications in performing the responsibilities of this position: internal, external, cursory, involved, influencing, negotiating and frequency. Also, include the primary internal audience.) • Maintain customer and supplier relationships as well as internal stakeholders including service management, planning, warehouse and quality * Physical Requirements:* • Onsite or remote: Onsite 100% *Position is physically located in the warehouse.* • Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily • Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily • Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily • Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently • Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently • Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. As needed • Sitting: able to sit for long periods of time in meetings, working on the computer. Daily • Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. As needed • Standing: able to stand for discussions in offices or on the production floor. Daily • Travel: able to travel independently and at short notice. Several times a quarter • Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily • Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Frequently • Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Frequently * This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Satair USA, Inc. *Employment Type:* Agency / Temporary *Experience Level:* Professional *Remote Type:* On-site *Job Family:* Material Support & services Job Posting End Date: 03.13.2026 Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

Keywords: Satair USA, Inc., Miami , Repair and Warranty Specialist (Contract), Administration, Clerical , Miami, Florida