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Order Writer I, Remote

Company: Masonite -
Location: Miami
Posted on: August 8, 2022

Job Description:

We heard you knock!

Job Purpose

  • The Order Writer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Masonite Arch products.
    Main Responsibilities
    • Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs
    • Complete the order entry process with a high degree of accuracy for orders
    • Follow up to ensure that customer issues are resolved both promptly and thoroughly
    • Directly assist customer with resolution based results
    • Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value
    • Communicate clearly and professionally
    • Maintain appropriate Order Writing controls and documentation
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
    • Follow all Company related safety/environmental rules and regulations
    • Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience
    • Maintain a working environment that encourages and supports collaboration and team work
      • High School Education required, Associate's Degree or higher preferred
        • 2-3 Years of previous experience in customer service including order entry required with a minimum of 1 year of exposure to blue print reading required. Relevant experience in manufacturing, call center, or building supplies industry preferred
        • Solid demonstration of professional Telephone Etiquette
        • Product knowledge as it relates to the Building Material and/or Door industry
        • Strong math skills
        • Ability to work independently and effectively in a fast paced team environment
        • Strong decision making and analytical skills
        • Excellent phone and written communication skills
        • Excellent PC skills in Microsoft applications
        • Strong ability to multi-task while maintaining a high level of attention to detail
        • Organizational skills with the ability to maintain detailed records
        • Ability to establish and continually develop professional relationships with both internal and external customers
        • Effective conflict resolution skills
        • Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes
          Open to extraordinary!

Keywords: Masonite -, Miami , Order Writer I, Remote, Advertising , Miami, Florida

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