Social Media Customer Service Rep
Posted on: November 26, 2022
Aroma360 is a boutique Scent Marketing and Branding company that
specializes in providing the highest-quality essential oil-based
scenting solutions to businesses and individuals all around the
world. As the only full-service scent company, Aroma360 guides
clients from concept and development to strategic implementation
while priding themselves with exceptional customer service every
step of the way. Aroma360 is continuously raising the bar for
healthy scenting solutions in the industry.
Aroma360 is hiring an energetic and outgoing Social Media Customer
Service Rep to provide outstanding customer service via all social
media platforms including Facebook, Instagram, Twitter, Tik Tok,
In this role, the Social Media Customer Service Rep will connect
with customers and clients by responding to posts, comments,
messages, and reviews regarding Aroma360 products and services.
We are looking for career minded individuals who want to grow their
career with a luxury lifestyle brand!
* Responds to direct messages in multiple social media platforms
such as Instagram, Facebook, TikTok, Twitter, etc
* Engage with customers and clients by responding to
customer/client posts, comments, and reviews.
* Assist customers with inquiries regarding purchased products and
* Exemplify and provide advanced customer service assistance and
* Troubleshoot. deescalate, and resolve customer inquiries and
* Represent Aroma360 and all brands via all social media
* Speak with customers and clients over the phone to provide
additional services as needed.
*Requirements and Skills*
* Social media management/customer service
* Outstanding grammar, editing, and writing!
* Experience engaging with customers/clients via social media
* Customer Service Retention experience
* Customer Service Chat experience a plus!
* Quick learner who takes initiative
* Excellent verbal communication
* CRM highly preferred, Salesforce a plus!
*Salary & Benefits*
* $17-$19hr Based on experience
* Medical, Dental, Vision, 401k
* Paid time off
* Employee product discount
* Beautiful, modern, luxury office and showroom
* Company-wide recognition
* Amazing growth environment and fun culture
* Networking events
The foundation of Aroma360 is built on two primary principles - to
provide a healthy scenting solution for homes and businesses, and
to educate people about the incredible benefits of Aromachology.
Through the incorporation of our high-quality oils, we strive to
not only create aromatic sanctuaries but also to preserve the
naturally occurring therapeutic properties. Whether it be
incorporating a scent to stimulate sales, enhance perceived value
or to increase feelings of trust and calmness - scent is a powerful
tool that is widely underused.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Vision insurance
* Monday to Friday
Ability to commute/relocate:
* Miami, FL 33127: Reliably commute or planning to relocate before
starting work (Preferred)
* Customer Service Rep: 2 years (Preferred)
* Social Media Customer Service: 2 years (Preferred)
Work Location: One location%58047475%
Keywords: Aroma360, Miami , Social Media Customer Service Rep, Advertising , Miami, Florida
Didn't find what you're looking for? Search again!