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Reporting Specialist (Miami Lakes, FL)

Company: LogistiCare
Location: Miami
Posted on: March 18, 2019

Job Description:

The Reporting Specialist delivers insight to leadership stakeholders by developing viable solutions through data analysis, reporting, and the development of reporting solutions. This role will develop and maintain reports and dashboards, and will discover and communicate key insights and findings to internal stakeholders and will report to the manager of client services. The Reporting Specialist delivers insight to leadership stakeholders by developing viable solutions through data analysis, reporting, and the development of reporting solutions. This role will develop and maintain reports and dashboards, and will discover and communicate key insights and findings to internal stakeholders. ESSENTIAL FUNCTIONS Runs, maintains and audits reports from various computer systems Generates standard and on demand reports to meet operational needs Ensures reports are complete, accurate and issued on established cadence Provides key insights from analysis and interpretation of data Develops reporting that supports site needs and special projects Must be able to maintain confidentiality of information POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Analytical Skills - Ability to use thinking and reasoning to solve a problem Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures. Decision Making - Ability to make critical decisions while following company procedures. Interpersonal - Ability to get along well with a variety of personalities and individuals. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Relationship Building - Ability to effectively build relationships with customers and co-workers Working Under Pressure - Ability to complete assigned tasks under stressful situations Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy REQUIREMENTS Education High School Graduate or General Education Degree (GED) Experience 2 to 5 years Contact Center Reporting experience is strongly preferred 1+ year(s) Contact Center customer service experience preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Ability to accurately type 35wpm Read, write and understand English fluently Intermediate or higher Computer and Excel skills WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements -Able to sit at and work on a computer for periods of time -Able to use the phone for periods of time -Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Ability to ambulate as needed for the assigned work day -Ability to meet the requirements of the Customer Service Representative job description WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. ESSENTIAL FUNCTIONS Runs, maintains and audits reports from various computer systems Generates standard and on demand reports to meet operational needs Ensures reports are complete, accurate and issued on established cadence Provides key insights from analysis and interpretation of data Develops reporting that supports site needs and special projects Must be able to maintain confidentiality of information POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Analytical Skills - Ability to use thinking and reasoning to solve a problem Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures. Decision Making - Ability to make critical decisions while following company procedures. Interpersonal - Ability to get along well with a variety of personalities and individuals. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Relationship Building - Ability to effectively build relationships with customers and co-workers Working Under Pressure - Ability to complete assigned tasks under stressful situations Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy REQUIREMENTS Education High School Graduate or General Education Degree (GED) Experience 2 to 5 years Contact Center Reporting experience is strongly preferred 1+ year(s) Contact Center customer service experience preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Ability to accurately type 35wpm Read, write and understand English fluently Intermediate or higher Computer and Excel skills WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements -Able to sit at and work on a computer for periods of time -Able to use the phone for periods of time -Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Ability to ambulate as needed for the assigned work day -Ability to meet the requirements of the Customer Service Representative job description WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Miami , Reporting Specialist (Miami Lakes, FL), Advertising , Miami, Florida

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