Wireless Customer Relations Trainee

Company: South Shore Marketing, Inc.
Location: Miami
Posted on: June 25, 2025

Job Description:

As a Wireless Customer Relations Trainee, you will be a key asset to our team. The Wireless Customer Relations Trainee will be excited to help customers with wireless services, build relations and support them with their AT&T enrollment. With sharp instincts and deep product knowledge, the Wireless Customer Relations Trainee will deliver top-tier service, uncover sales opportunities, and build lasting customer loyalty. Every resolved issue strengthens your reputation, every sale propels your growth, and every shift is a chance to prove you're ready for more. Wireless Customer Relations Trainee Responsibilities: Undergo training on wireless products, service plans, billing, and customer service to better provide customers with services Learn to effectively handle customer inquiries by providing accurate information to individual consumers and potentially business accounts Assist customers with basic wireless service, device, and billing issues, escalating complex problems as needed. Explain wireless service features, benefits, and promotions to increase sales Adhere to established customer service guidelines and company policies for all customer interactions Continuously seek guidance from senior team members to improve wireless knowledge and skills Support the sales team by providing customers with relevant information and identifying opportunities for service upgrades or additional offerings.

Keywords: South Shore Marketing, Inc., Miami , Wireless Customer Relations Trainee, Customer Service & Call Center , Miami, Florida