Patient Access Center Representative

Company: Insight Global
Location: Miramar
Posted on: January 23, 2026

Job Description:

Job Description Job Description Insight Global is seeking a Patient Access Center Representative to join a healthcare system in Miramar, Florida. This Patient Access Center is responsible for answering calls for 50 offices that are part or affiliated with the hospital system. The hospital system is migrating an additional 50 offices to their phone system and their team is urgently hiring. The PAC Representatives are responsible for answering all phone calls for the offices including patient appointments, prescription refills, rescheduling an appointment, following up on results, etc. The PAC will document these phone calls within the Talk desk system, complete the request or escalate the call if deemed necessary. The PAC team typically receives 100,000 phone calls per month and an average of 150-200 calls per week for each Representative to handle. The ideal candidate will have prior customer service or call center experience working within a 100% phone support role and is technically savvy or able to learn computer systems quickly. The PAC team works on site everyday within one of the hospital’s corporate offices.

Keywords: Insight Global, Miami , Patient Access Center Representative, Customer Service & Call Center , Miramar, Florida