Customer Relations Representative - State Farm Agent Team Member

Company: Brice Brown - State Farm Agent
Location: Fort Lauderdale
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Brice opened his agency in 1988 and has since built a close-knit team of eight members who value strong relationships and consistent service. Before becoming an agency owner, he worked as a sales manager for Carolina Freight Corporation, but chose insurance because he wanted to own a small business and make a meaningful impact in his community. Brice is a 1982 graduate of Florida State University and has called Fort Lauderdale home since 1960. Family is at the center of his life he enjoys spending time with his wife, four children, and eleven grandchildren. Giving back is also important to him, and the agency stays involved through the Rio Vista Community Church and Habitat for Humanity. Team members are supported with a health and medical allowance after 90 days, a 401k, and PTO after one year of employment. This is an office built on experience, community connection, and long-term relationships a great fit for someone who values stability, service, and being part of a team that truly feels like family. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Brice Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We are looking for individuals who are looking to start in an entry level role that will allow them room to grow past a receptionist role. We offer you the chance to train and learn about the front end of the office and decide on the path that would best fit your career goals. Whether it is sales or service, we will support your desire to advance in your career. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. Bilingual Spanish preferred.

Keywords: Brice Brown - State Farm Agent, Miami , Customer Relations Representative - State Farm Agent Team Member, Customer Service & Call Center , Fort Lauderdale, Florida