Customer Experience Representative
Company: BrandsMart
Location: Hollywood
Posted on: April 1, 2026
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Job Description:
Summary: Be part of the Service Center team focused on
delivering excellent customer experience to customers and members
of the BrandsMart USA team. Duties and Responsibilities:
Professionally and courteously handle incoming calls from
customers, technicians, and stores, providing them with
information, assistance, and a positive experience Be polite at all
times when dealing with customers, show empathy, and take ownership
of calls Handle a high volume of incoming calls within service
metrics Enter data into software package and vendor portals
resulting in scheduled service calls Maintain claims and/or
contracts by thorough and accurate documentation of all discussions
Make follow-up calls to customers daily to check operation of unit
repaired Act as a bridge between customers, vendors, and
BrandsMart, facilitating communication, scheduling, and addressing
customer inquiries, concerns, or requests related to service Foster
a professional working relationship with team members Assist with
service center business, attend meetings, and training sessions
when required Address customer issues or concerns promptly and
effectively, seeking solutions and maintaining a high level of
customer satisfaction Handle multiple tasks simultaneously,
managing call traffic, and customer inquiries while maintaining
professionalism and attention to detail Make informed decisions and
problem-solving judgments to resolve issues as they arise Represent
BrandsMart USA Service Center in a positive light both internally
and externally through sound judgement Perform other duties that
may be assigned from time to time Required Education, Experience,
and Certifications: High school diploma or GED equivalent One year
of related work experience Required Skills and Competencies:
Proficient knowledge in computer skills: MS Office – Word, Excel,
Outlook Ability to multi-task and stay organized Excellent verbal
and written communication and organizational skills Ability to work
independently as well as in team environment Working knowledge or
trainable in service center and retail computer systems
Self-motivated, results-oriented, highly organized, and able to
manage multiple ongoing projects and tasks Basic English writing
skills and ability to communicate effectively Fluency in spoken
English (or another language as may be required) for communication
with customers and other persons sufficiently to be understood and
to be able to accurately comprehend responses Basic math skills,
including multiplication, addition, subtraction and division,
necessary to verify amounts and costs of repairs and parts and
quantities as may be required Ability to maintain a high level of
professionalism in all situations
Keywords: BrandsMart, Miami , Customer Experience Representative, Customer Service & Call Center , Hollywood, Florida
