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Senior Manager, Simulation Education and Operations

Company: University of St. Augustine
Location: Miami
Posted on: November 18, 2023

Job Description:

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.


The Senior Manager, Simulation Education and Operations provides vision, leadership, and coordination for the integration of simulation and other innovative and immersive technology approaches across the USAHS program curriculum, including interprofessional education initiatives. S/he collaboratively leads teams to identify, develop, and implement educationally impactful simulation events that align with institutional, program, and course objectives. S/he ensures effectiveness of simulation and related technologies by developing, implementing, and monitoring assessment standards. This individual works collaboratively with leadership, faculty, and staff across the institution to ensure evidence-based clinical standards and simulation best practices are reflected in all simulation activities, and to provide support, training, and mentoring to instructional teams. The Senior Manager is responsible for oversight of operational management of the CICP on the assigned campuses, including staff supervision, center oversight, assessment, and administration of campus-based simulation activities to ensure academic quality, student learning, and excellence in customer service.


Simulation Education Leadership

Provides coordination, vision, and collaborative leadership to develop quality simulations that are aligned with program and course objectives.
Collaborates with faculty and academic leadership to develop and integrate standardized simulation experiences and immersive educational technology approaches consistently across all campus and course instances.
Collaborates with digital media and instructional design teams to develop, script, and record media-rich digital learning assets for simulation activities.
Facilitates comprehensive evaluations of CICP initiatives to promote growth and development.
Reports on program activities, standards, accreditation requirements, educational concerns, and student/staff successes.
Develops, delivers, and continuously improves the training opportunities and instructional materials available to faculty, CICP staff, students, and standardized patients.
Provides both group and individual mentoring of best practices in simulation and educational technologies to faculty and staff across all disciplines.

CICP Operations Oversight

Oversees the management of the assigned CICP(s), including oversight of operations, development of and adherence to policies and procedures, supervision of staff including student workers, and faculty and learner support.
Coordinates with local campus leadership for the assigned campuses to ensure staffing, support, and access for the centers and resources.
Manages simulation staff and team activities daily, including human resources and financial accountabilities.
Conducts performance reviews and works with staff to ensure professional development and advancement to deliver excellence in clinical simulation experiences.
Ensures that all campus CICP operational functions, such as inventory management, equipment maintenance, event scheduling, and service to faculty and students are centrally coordinated and effectively managed.
Provides oversight for standardized simulation events, and assists in the coordination, data collection, and assessment for simulations.
Ensures standardization of policies, procedures, and CICP facilities across campuses and delivery modalities.
Creates multi-campus troubleshooting and support documents, simulator checklists, and preventative maintenance plans for simulation equipment.
Collaborates with CICP staff and educational stakeholders to recruit, train, and assess standardized patients and embedded participants.

OTHER DUTIES AND RESPONSIBILITIES May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION Reports to: Sr. Director of Clinical Learning Innovation

Positions Supervised: CICP staff on designated campus (es)

TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Degree in a health sciences profession, such as Physical Therapy, Occupational Therapy, Speech Language Pathology, or Nursing.
At least two years of experience utilizing simulation in online, hybrid, and blended environments.
Experience as faculty or working with faculty as a peer in health sciences education.
Experience with scaffolding learning experiences, competencies, and outcomes within an academic curriculum.
Experience in simulation-based education and training, evaluation of outcomes, patient safety, and implementation of innovative simulation-based education and training programs necessary, or an equivalent combination of training and experience preferred.
Must understand the crucial role of simulation education as an integral part of health science education.
Knowledge of current issues and best practices for simulation in general and in higher education.
Significant knowledge of and experience with current simulation technology, pedagogy, best practices, standards, and simulation management software.
Experience in designing and implementing simulation experiences for students in online, blended, and hybrid programs in higher education.
Experience providing pedagogical and technical consulting for the design, development, and implementation of simulation scenarios across delivery formats.
Experience in facilitating and leading educators in the integration of simulation into the educational environments.
Experience in the administration of simulation experiences and the support of faculty teaching utilizing this teaching methodology in higher education.
Position requires the ability to work con-currently on several projects while maintaining details and meeting deadlines.

LICENSURE and/or CERTIFICATION Certification from the Society for Simulation in Healthcare (CHSE) preferred, but not mandatory.

TRAVEL Position requires at least 20% travel to USAHS campuses.


To perform the job successfully, an individual should demonstrate the following competencies:

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Drives Results - Consistently achieving results, even under tough circumstances.
Innovation - Creating new and better ways for the organization to be successful.
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
People Leadership - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raises standards and development of high potential talent.

WORK ENVIRONMENT Work is performed in a standard office, classroom and lab environment, and involves operation and maintenance of skills and simulation equipment, computer equipment, and educational technology. The role requires standard physical demands associated with a lab setting, e.g., walking, standing, communicating, and other physical functions as necessary.

Keywords: University of St. Augustine, Miami , Senior Manager, Simulation Education and Operations, Education / Teaching , Miami, Florida

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