Equipment Service Technician I
Company: STERIS
Location: West Palm Beach
Posted on: January 26, 2023
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Job Description:
At STERIS, we help our Customers create a healthier and safer
world by providing innovative healthcare and life science product
and service solutions around the globe.Our Healthcare Customers are
federally mandated (by Center for Medicare & Medicaid Services or
CMS) requiring vendors to have the COVID-19 vaccination or an
approved exemption. There are select Customers who do not accept
any exceptions. Unvaccinated Associates may be excluded from
working at a Customer site, require routine testing with an
approved exemption (if accepted by the Customer) or have limited
Customer access impacting their ability to remain employed.
Additionally, we may be required to meet state mandates on COVID-19
vaccination, exemptions and/or booster requirements. This position
is a Customer-facing role that falls under a state or CMS
mandate.Position SummaryAre you mechanically inclined with a knack
for hands-on work? Do you enjoy a flexible schedule and working
independently? Do you thrive in a fast-paced environment where you
can make a difference every day by solving complex problems and
providing an exceptional customer experience? If you want to work
for a great company where you will have the opportunity to advance
your career, join our growing team as an Equipment Service
Technician.The Equipment Service Technician is a Trusted Advisor to
STERIS Customers in maintenance and procurement of medical devices
and consumable products as part of a high performing team. In this
role, our ES Techs perform effective on-site preventative
maintenance, troubleshooting, repair, equipment modification and
installation support on complex mechanical, electro-mechanical and
electronic units primarily in a hospital environment under a highly
regulated, time-sensitive environment. Working with
cross-functional teams (Tech Support, Engineering, Service Contract
Management), the ES Tech escalates issues appropriately and
utilizes advanced technology platforms to complete
compliance-regulatory requirements, resolve and document
troubleshooting issues and improve the overall Customer experience.
In addition, the technician will provide Customers with
information, pricing and options, utilizing clear, proactive
communications during all service phases to optimize Customer
operations and provide a One of A Kind experience.This position may
be elevated to an Equipment Service Technician II role for
candidates that possess an appropriate level of relevant experience
as determined by STERIS.DutiesCustomer Focus & Retention -
30%Technical Professional, Compliance-Regulatory and Continuous
Improvement - 60%Customer Growth - 10%Drives Customer satisfaction
as a first point of contact through pro-active, professional
communication and commitment to resolving Customer's
issues/problems expediently.Utilize Customer protocols when
entering and exiting facilities and abide by all STERIS and
Customer Health & Safety protocols and procedures. Fulfill vendor
credentialing in accounts as needed.Manages STERIS assets utilizing
electronic inventory management platform to maintain inventory,
tools, personal protective equipment, vehicle, etc. to prescribed
levels.Perform fundamental troubleshooting, repairs, and
maintenance of STERIS and competitive equipment, systems and
components.Manages time effectively by prioritizing Customer and
business needs and schedules autonomously to complete PM
performance, service calls, warranty calls, equipment
installations, field upgrade programs and other duties.Perform
daily administrative duties using multiple application platforms
and technology equipment (laptop, smartphone, related software).
This includes, but is not limited to scheduling, effective
communication, managing parts trunk stock, daily completion of
service reports and activities while on site; Learning new
technologies and software applications as they become available to
improve productivity.With management support, build relationships
with Sales to drive Customer experience and revenue opportunities.
Learn to identify sales opportunities in assigned territory, and
builds competency to be a trusted advisor, communicate leads to
management and sales staff.All other duties as assigned.Duties
cont'dEducation DegreeRequired ExperienceHigh School Diploma or GED
with a minimum of 4 years of work experience, including 2 years
mechanical/technical directly related experience (e.G. mechanical,
electrical, plumbing, HVAC, automotive).Customer and team
engagement experience.Basic computer skills (MS windows/email,
navigation, mobile app, data input into multi systems).Effective
written and verbal communication skills.Valid driver's license and
the ability meet all required background and physical assessment
elements to obtain & maintain existing and new vendor credentialing
requirements.Ability to work flexible hours, sometimes outside
"normal business hours" and including overnight travel (amount may
vary based on district geography).Ability to establish effective
home office (High Speed internet, conducive working space, secure
company owned equipment and info).*Associates degree or related
certifications in technical/mechanical area, competitive equipment
training or related military experience may be considered towards
technical experience requirement.Preferred ExperienceSkillsSTERIS
is a leading provider of products and services that meet the needs
of growth areas within Healthcare: procedures, devices, vaccines
and biologics. We exist to fulfill our MISSION TO HELP OUR
CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B,
publicly traded (NYSE: STE) company with approximately 16,000
associates and Customers in more than 100 countries.If you need
assistance completing the application process, please call 1 (440)
392.7047. This contact information is for accommodation inquiries
only and cannot be used to check application status.STERIS is an
Equal Opportunity Employer. We are committed to equal employment
opportunity and the use of affirmative action programs to ensure
that persons are recruited, hired, trained, transferred and
promoted in all job groups regardless of race, color, religion,
age, disability, national origin, citizenship status, military or
veteran status, sex (including pregnancy, childbirth and related
medical conditions), sexual orientation, gender identity, genetic
information, and any other category protected by federal, state or
local law. We are not only committed to this policy by our status
as a federal government contractor, but also we are strongly bound
by the principle of equal employment opportunity.The full
affirmative action program, absent the data metrics required by -
60-741.44(k), shall be available to all employees and applicants
for employment for inspection upon request. The program may be
obtained at your location's HR Office during normal business
hours.
Keywords: STERIS, Miami , Equipment Service Technician I, Engineering , West Palm Beach, Florida
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