Implementation Manager

Company: Mews Systems
Location: Miami
Posted on: February 16, 2020

Job Description:

A Property Management System like no other. Back in 2012, that was the challenge we set ourselves: to build, create and grow a cloud-based platform that gave hoteliers and their guests the technology experience they deserved - polished, seamless, simple. Perfect.

We like to think we've lived up to our own high standards. Now, Mews is in more than 50 countries across 5 continents, with superior software that is quickly conquering the hearts of hoteliers and guests around the world. We are looking after more than 1,000 properties with 120,000 beds between them. With offices in 8 countries, we are looking to open 5 more locations this year alone allowing us to compete globally. The future will see us expanding in the USA and Asia Pacific, with plans to hire around 1,000 more people in the next 3 years.

We are looking for an Implementation Manager to join our new team in Miami. You should be a smart, articulate and outgoing individual who loves teaching, training & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues. You will be initially reporting into the Managing Director for the region

What will you do?

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• Migrating and implementing new customers to the Mews products. Configuring the property, connections, integrations and providing technical help to the customers.
• Conducting training courses on the use of all Mews Products for new and existing customers and/or Mews employees either online or onsite.
• Liaising with customers and the Mews training/support team in order to develop and maintain training courses via web cast, video and/or our online classroom.
• Ensuring existing training programs meet and/or exceed customer needs.
• Building new hotels/hostels directly into the Mews platform based on specifications to assist the Customer Success team when needed
• Coordinating/facilitating ad hoc (online) training sessions during Implementation process.
• Consulting hotels proactively on ways to improve usage of the Mews system by analysing performance of clients.
• Working closely with the Customer Success Manager to understand client's background and expectations
• Keeping all the necessary software up to date as per requirement
• Bringing the WOW factor to the trainings and leaving a lasting positive impression on the client.
  
  Requirements
  
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  • Ability to work in a fast-paced company and ready to work both independently or as part of a team.
  • Highly structured and organised.
  • Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels.
  • Ability to take feedback, learn quickly and adapt to new situations.
  • We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
  • Not afraid to challenge the status quo.
  • Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels.
  • A genuine interest in innovative software and disruptive tech.
  • This role requires flexibility in terms of travel and working hours.
  • Experience with project management, training and implementations
  • Working competence with Microsoft Word/Excel/PowerPoint
  • Higher Education preferably in Hotel Management/IT/Travel Business
  • Fluent in English, other languages are a plus
    
    Benefits
    
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    • Friendly, open, collaborative and innovative culture.
    • Opportunities for learning, development and advancement.
    • Mews library.
    • Mews travel program.
    • Freedom to choose your own working hours, as long as you deliver results.
    • Competitive compensation package.
    • Work with a super motivated and highly experienced team of professionals.
    • Guaranteed career growth potential
      

Keywords: Mews Systems, Miami , Implementation Manager, Executive , Miami, Florida