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Parts Manager / Customer Service

Company: Foreign Affairs Auto
Location: West Palm Beach
Posted on: November 22, 2020

Job Description:

Come & join our award-winning service team! We are looking to add more awesome people to our family who are just as passionate as we are about making an exceptional auto repair experience! Our Parts Manager has two primary purposes: First, ensure our workshop achieves maximum productivity by being the backbone of the front office. The second purpose of this role is to help the shop reach its gross profit goals by effectively managing our parts sourcing and return processes. Essential Duties & Responsibilities * 1st & Utmost Responsibility SMILE :) * WOW everybody and everyone around you our clients, your subordinates, and your superiors. * Embrace our Foreign Affairs Culture in which we continually strive to enhance our business while our clients satisfaction comes first. PRIMARY: Workflow Support - Main focus is to increase our service capacity. During the repair order process, our parts manager will take over the creation of repair quotes, invoices, and other related documents involved in our repair order process. Parts Management - Requires efficient management of our parts sourcing and return processes. Strong organizational skills are critical to this objective. This position will build upon our excellent working relationships with our part vendors to shop the highest quality of parts at the best possible prices so that we in turn reach our established gross profit goals. Customer Service - Perform a variety of customer service duties including answering customer phone calls, email inquiries, text message correspondence and any other customer service tasks as directed by business need. Requirements The Parts Manager must excel in the following skills: * Customer service * Organization * Ability to convert leads into sales * Effective oral and written communication skills * Ability to multi-task in fast-paced environment * Valid driver's license with Clean Driving Record * Strong analytical skills and interest in understanding information systems and business processes Benefits * No Weekends :) * Paid Ongoing Training * Excellent Company Benefits & Perks * Up to 12 Days Paid Time Off (Vacation) per Year * Strong goal oriented work culture * Family-oriented work environment

Keywords: Foreign Affairs Auto, Miami , Parts Manager / Customer Service, Executive , West Palm Beach, Florida

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