Manager, Business Applications

Company: ChenMed
Location: Miami
Posted on: November 23, 2020

Job Description:

ChenMed is transforming healthcare for seniors. We provide big answers to big problems in health care delivery. ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology. These things allow us to provide world-class primary care and coordinated care to the most vulnerable population moderate- to low-income seniors who have complex chronic diseases. Through our innovative operating model, physician-led culture and empowering technology, we are able to drive key quality and cost outcomes that create value for patients, physicians and the overall health system. Our model allows us to practice medicine the way it should be practiced. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients face time during each monthly appointment and help foster stronger doctor-patient relationships. Our model also drives and enhances compliance with treatment plans. As a result of our efforts, our patients realize lower hospital admissions. Their overwhelming response to our approach is reflected in our aggressive, organic growth and net promoter scores in the low to mid 90s, which is unheard of in any industry. Read more about our results and the value of the ChenMed model. As a company, we are making a difference in the lives of seniors and the health care system overall. Essential_Job_Duties/Responsibilities * Manages, coordinates, plans and leads technology-related activities within a single, functional IT Service Delivery domain including: analysis, development, and administration of tactical initiatives within that functional area. Provides leadership and customer support by meeting staffing needs through the hiring, training, counseling, evaluating, supervising and managing of direct reports. * Monitors performance of information technology systems, infrastructure, operations, products, applications and/or field technicians to determine cost and productivity levels, and to make recommendations for improvements. * Helps define strategy and processes for one or more functional IT areas. * Analyzes business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs. * Oversees a centralized technical support and help desk team for a wide variety of corporate customers and technical assets. * Ensures service operations meet and/or exceed stated Service Level Agreements and Operational Level Agreements. * Manages relationships with IT vendors, service providers and contractors to ensure quality and cost control requirements are achieved. * Defines and develops the overall service measurement framework that determines service efficiency. * Grows and develops a team of IT professionals in technical proficiency and in service delivery effectiveness. * Guides direct reports and peers in functional job area regarding policies, practices and procedures. * Manages team(s) for IT functional area in which they operate (i.e. operations, infrastructure, support, clinical apps, etc.). Supports and leads associate resource managers and peers. Manages 3-7 professional and para-professional level employees on a single or multiple teams. Sets goals and objectives for achievement of operational results. Coaches, reviews and delegates work to team. * Builds direct team, as well as, influences team members of the functional area. Cultivates opportunities to improve team morale and function wherever possible. Evaluates interactions with cross functional teams and encourages collaboration. * Ensures consistent delivery for all direct reports, teams and functional areas in sphere of responsibility. Monitors well-being and needs of team members and acts as required to ensure ongoing success. * Performs other duties as assigned and modified at manager s discretio Knowledge,_Skills_And_Abilities * Highly-developed business acuity and acumen * Solid understanding of the technology being applied by the team within functional area, as well as, other related functional areas (i.e. clinical apps managers should be aware of operations and infrastructure standards). Strong understanding of leadership best practices and company standards * Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems and phone systems * Strong critical thinking and decision-making skills * Excellent project management skills and strong ability to prioritize * Firm grasp on information technology and operations best practices * Excellent knowledge of technical management, information analysis and/or computer hardware/software systems * Fundamental knowledge in data center management and data governance * Hands-on experience with computer networks, network administration and/or network installation * Mostly self-directed with minimal to no direct supervision. Expectation of weekly touchpoints with leader * Proven ability to manager personnel through the accomplishment of business delivery for team. Encourages career growth and personal growth for all team members * Ability to positively impact peer-to-peer interactions, leading by example. Must possess the ability to effectively address any potential dysfunctions * Excellent written and verbal communication skills * Ability to effectively communicate with business stakeholders, managers in other functional areas and directors in own functional area * Skilled in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software * Ability and willingness to travel locally, regionally and nationwide up to 15% of the time * Spoken and written fluency in English * This job requires use and exercise of independent judgment At ChenMed, If you are an innovative, entreprenuerial minded, over-achiever who is extremely passionate in helping people and revolutionizing Healthcare again, we are that dynamic and exciting company you are looking for! After applying, we encourage you to "follow" us on LinkedIn (ChenMed) as well! This way you can stay informed and up to date on what s happening around ou organization and start your path to becoming part of our FAMILY! Show moreShow less

Keywords: ChenMed, Miami , Manager, Business Applications, Executive , Miami, Florida