Front Desk/Guest Manager
Company: Hyatt Centric South Beach
Location: Miami
Posted on: January 14, 2021
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Job Description:
Now Hiring: Front Desk or Guest Care ManagerWe are looking for
associates and Leaders that have a passion to serve others! Working
at the front desk means you are at the hub of the hotel with the
most interaction with our guests as the front desk supervisor you
are the one that brings this group to a cohesive team focused on
providing our guests excellent service while maintaining all brand
standards and Concord standards. Your role is key to the overall
experience the guest will have. Your keen sense of being proactive,
responsive and caring will make all the difference. If you enjoy
engaging with others, leading a team and have a winning personality
and high sense of responsibility - this role is perfect for you! We
have a great company culture at Concord Hospitality where everyone
is valued and treated with respect. Many of our FOM's advance in a
couple of years to Assistant General Manager roles!Here are some
reasons our associates like working for us:Our Benefits (applies to
Full Time Associates Only)Competitive PayGreat Benefits including
various levels of Medical plans, prescription discounts plus
vision/dental401K Retirement Program with company contribution -
FREE MONEY!Group Life Insurance equal to your annual
salaryVoluntary Short and Long Term Disability ProgramsVerizon
Wireless Discount - save up to 18% off your billing a month with
our partnership with VerizonConcord Provides great development
through classroom training, online through our Learning Management
System (LMS), as well as providing you options for Education
Assistance Programs through University of Phoenix saving you 5% off
tuition costs - take classes related to hospitality and save up to
9% off the tuition priceRole Responsibilities:The Guest Services
Manager/Front Office Manager is responsible for the success of the
front desk, for ensuring guest satisfaction and product quality
standards are met, and for managing all areas of the hotel
according to Brand standards to achieve a friendly atmosphere of
superior guest service and product quality. Displays exemplary
performance for staff to follow.Essential Job Functions :Guest
Service--- Maintains guest service as the driving philosophy of the
hotel.--- Personally demonstrates a commitment to guest services in
responding promptly to guest needs.--- Is committed to making every
guest satisfied.--- Ensures all hotel staff, including new hires,
know all components of guest services and are trained to meet
standards.--- Develops added value customer service programs.---
Empowers hotel staff to deliver guest service by encouraging and
rewarding responsive guest assistance.--- Meets or exceeds hotel
guest satisfaction measures.--- Ensures hotel standards and
services contribute to the delivery of consistent guest
service.Front Desk Management--- Acts as manager on duty for hotel
and manages front desk operations.--- Ensures front desk staff is
trained in all front desk operations, including check-in/check-out
procedures, telephone procedures, hotel amenities, and computer
systems.--- Leads and assists in Revenue Management functions as
requested. Actively participates in conference calls with Corporate
Management and any calls with brand revenue management centers---
Ensures front desk staff is trained in and follows financial
control procedures for cash, vouchers, inventories, and
receivables.--- Produce accurate financial reports on time.---
Works with the General Manager and Sales Manager / DOS to generate
new business ideas to increase sales, set up rate codes, and input
rooming listsHuman Resources--- Manages human resources functions,
including recruiting, selection, orientation, training, performance
planning and evaluation, pay and reward programs to maintain a
qualified front desk workforce.--- Maintains a positive,
cooperative work environment between staff and management.---
Emphasizes employee selection, training, and development as a way
of doing business.--- Ensures all hotel employees know hotel
objectives.--- Ensures personnel files are accurate and comply with
both local and federal laws and regulations.--- Administers
personnel policies fairly and consistently.--- Resolves employee
grievances in a fair and timely manner.--- Ensures employees
understand policies, pay procedures, bonus plans, and benefits.---
Helps develop management talent by acting as a mentor for direct
reports.--- Ensures completion of training objectives and
development plans.--- Monitors and maintains acceptable turnover
levels.Safety and Security--- Knows local health and safety codes
and regulations that apply to the hotel.--- Recognizes and corrects
potential safety hazards in the hotel, such as broken doors or
railings, fire hazards, etc.--- Recognizes and corrects potential
security problems in the hotel, such as locking doors after hours,
etc.--- Understands and follows policies and procedures for the
hotel's key control system and ensures others follow
them.Operations--- Maintains physical product standards by managing
preventive maintenance programs and by scheduling deep-cleaning
activities.--- Ensures ongoing staff and employee involvement in
preventive maintenance programs. Protects the interests of the
hotel during capital projects.--- Has acceptable property quality
audits.--- Periodically inspect rooms, building exterior, parking
lot, etc.Why Concord?Concord's foundation is our 5 Key
Cornerstones: Quality, Integrity, Community, Profitability, and our
newest - having Fun. We strive to hire the BEST associates in the
market and thus provide a great working environment that associates
find appealing. Enjoy a culture where you are valued and our
Associate First policy is a way of life. Utilize your hospitality
talents with a Company that cares about you and your development.
We do many fun things on property to stay engaged with our
associates and show you we care about you. If you are seeking a
position where you can grow and be a part of a fun team, this job
may be your answer. We are proud to be an EEO employer M/F/D/V. We
maintain a drug-free workplaceJob Requirements:See job
description
Keywords: Hyatt Centric South Beach, Miami , Front Desk/Guest Manager, Executive , Miami, Florida
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