Customer Success Manager-Florida
Company: Side Inc.
Posted on: April 8, 2021
Customer Success - Business Management / At Side, we believe
everyone should own their path. As the first company to design an
end to end modern brokerage solution, Side is re-imagining the real
estate industry from the ground up by combining innovative
technology, creative branding expertise, and an experienced
leadership team with a mission to empower the world's leading real
estate professionals to own their brand and better serve home
buyers and sellers. In the past three years, with an exceptional
team of inSiders, we've processed $4B in transactions and raised
over $60M in funding from top tier investors like Matrix Partners,
Trinity Ventures, Sapphire Ventures, and 8VC. At Side, you'll have
the opportunity to collaborate and innovate your way to success.
Becoming an inSider means that you'll be empowering business
leaders to become business owners, all while forging your own path
with like-minded entrepreneurs. Join us at Side and own your
career, your impact, and your life. ABOUT THE ROLE As Customer
Success Manager, you will operate as the lead point of contact and
primary relationship owner for any and all matters specific to our
agents and collaborate cross-functionally, pulling in the right
resources for our agents at the right time. You will also be in a
strategic role, advising our clients (some of the highest producers
in the real estate industry) on how to grow their businesses and
accomplish their goals. After agents have been on boarded, you will
be responsible for the continued management of the account. This
includes weekly meetings and ongoing support. We manage our partner
agents' business with care and understanding to reflect our value
proposition. We always seek to understand the business problem our
partners are trying to solve and to confidently present the best
solution to support their business. Based on successful business
cases, you will establish best practices that benefit all partner
agents and their teams. WHAT YOU'LL BE DOING
- Develop Business Strategy: You will drive agent success by
understanding who our customers are and what they want, and become
the voice of the customer across the organization. You will support
the continued expansion of adoption and success within our customer
base through engaging around their workflows and use cases and
making meaningful data-driven recommendations that will help our
partner agents and their teams achieve even greater success by
adopting our best practices, systems and tools.
- Cultivate an Exceptional Customer Experience: You will provide
unparalleled quality service based on realistic expectations which
you help define. You will create an experience of consistent and
reliable support demonstrated by your responsiveness, ability to
prioritize client needs, and manage client projects &
- Exercise Data-driven Decision Making: You will develop a deep
understanding of our customers, vendors, technology & best practice
recommendations so you may drive operational efficiencies and
production growth across your book of business using a rigorous
- Project Management: While not directly creating work product or
deliverables, you will have ownership of the timeliness and quality
of all customer deliverables.
- Enhance Scalability: You will continually seek opportunities to
help us work smarter via new/refined tools and processes and
contribute to the continued growth and success of the team. You
will help create systems and processes, playbooks, and dashboards
to drive team effectiveness & efficiency and customer success.
- Work Cross-functionally: You will partner with Product and
Engineering, Onboarding and Implementation, Sales, Marketing,
Growth and Brokerage teams to build best-in-class tools, resources
and experiences for our agents. WHAT WOULD MAKE YOU A STRONG FIT
FOR THE ROLE?
- Experienced: You have consistently shown the ability to think
strategically and then execute on that strategy. 5+ years
experience in an account management or customer success role or
- Real estate industry experience either as an agent, working in
a brokerage as staff, or other industry vendor is required.
- Systematic: You have leveraged best-in-class tools to support
customers while providing the analytics needed to ensure the
quality and achievement of team goals. You've partnered with
internal and external stakeholders to amplify the customer
experience and scale appropriately.
- Customer-Service Focused: You take pride in doing right by
customers and it influences every decision you make.
- Skilled Communicator: You enjoy working cross-functionally and
are comfortable having hard conversations to achieve your mission.
You are able to instill a deep sense of confidence in your clients
- Driven: Able to diagnose and solve complex problems on the fly
using critical thinking and persuasion.You are willing to get your
hands dirty and look in non-traditional places to create value. No
task is above you and you always figure out how to get it done.
- Stock options
- Best-in-class benefits, including 100% healthcare coverage
(medical, vision and dental)
- Flexible PTO
- $1,000/yr for learning and development
- Pet friendly environment Side is dedicated to working with the
highest skilled people from the most inclusive talent pool
feasible. We maintain that diversity in all aspects leads to
positive change, solutions and innovation for our customers and
career fulfillment for our employees. All qualified individuals are
encouraged to apply. Side uses the E-Verify employment verification
program. Our stewardship of the data of many of our customers means
that a background and DRE license check is required to join Side.
We will, nonetheless, consider qualified applicants with arrest and
conviction records in accord with applicable law, including the San
Francisco Fair Chance Ordinance.
Keywords: Side Inc., Miami , Customer Success Manager-Florida, Executive , Miami, Florida
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