Portfolio Director - Remote

Company: Medable, Inc
Location: Miami
Posted on: January 16, 2022

Job Description:

Company Description

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Job Description
Contributes to the strategy, design & execution of Medable's account management & partnership governance program
Owns the execution of the account management & governance administration for a subset of strategic partners/clients
Works with partner/client leadership to effectively implement Medable's governance program tailored to specific partner/client needs
Identifies & implements impactful work-streams focused on the execution of strategic initiatives
Establishes & leads the execution of regular strategic & executive level committee meetings
Works with partners & clients to identify opportunities for improvement and collaborate with cross functional Medable teams to lead continuous improvement initiatives and study development standards
Defines key performance indicators to effectively measure partner/client success & work with cross functional teams to produce metrics to support strategic & executive level committee meetings.
Partners with cross functional teams inclusive of customer success, product management, sales, partnerships & others to drive effective partnership strategies with a focus on standardizing engagement, managing strategic initiatives & growing Medable's partner/client wallet share
Leads cross functional teams to implement partner/client specific account teams designed to efficiently drive account growth
Partners with Sales to develop partner/client profiles and support the effort to identify & win new business opportunities
Develops expertise of Medable's digital trial platform to effectively strategize on project & portfolio level opportunities
Develops expertise of Medable's portfolio of offerings to effectively convey information to & make partners & clients aware of other services & solutions that may lead to extended benefits
Maintains knowledge of market trends & competitor actions that may lead to a competitive advantage for Medable
Works on complex issues where analysis of situations or data requires in depth knowledge of Medable, Medable's subcontractors, and Medable's products and services
Drives the overall operation success of assigned accounts
Drives escalation mitigation plans, as needed
Other duties as assigned

Qualifications
6+ years of experience in client/account management or a combination of education and experience
Direct client/account management experience in clinical trials
Excellent written, verbal and presentation skills
Experience working with C-level clients and across entire organizations
Ability to manage multiple clients and deliverables simultaneously in a fast paced environment
Desire to take ownership of all client issues and concerns
Deliver great client service and communicate timely and effectively
Flexibility to work collaboratively with co-workers
Strong Project Management Skills
Be proactive and remain current with Clinical Trials initiatives to keep the client ahead of the curve
Proven and successful track record in establishing strong and long- term consumer relationships, being able to retain the highest-value relationships

Minimum Level of Education:
Bachelor's Degree

Preferred Degree/Certification:
Master's Degree

Software Skills:
Microsoft Office, Google Suite, CTMS, EDC system, eCOA

Additional Information

U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.

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