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Operations Manager

Company: GoReady Insurance
Location: Miami
Posted on: January 16, 2022

Job Description:

GoReady Insurance, a division of Aegis General Insurance Agency Inc. (AGIA), is seeking a full-time, enthusiastic & energetic Operations Manager to join its call center team in Miami, FL. This position is offering the opportunity to work from home.Acquired by AGIA's parent company, K2 Insurance Services, LLC, in 2021, GoReady is a growing Travel & Event Insurance Company located in South Florida. K2 Insurance Services, LLC offers the opportunity to join an established company in growth mode. Our pay and benefits program includes a competitive salary; monthly commissions; annual profit sharing, medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; 401(k) with employer match; voluntary benefits; and paid holidays. This is a great opportunity to join a rapidly growing company with an excellent chance for professional growth as we continue to expand. Responsibilities for the job include, but are not limited to: Establish a high standard for productivity, quality, customer service as well as define user guidelines.Develop company systems for customer interaction and voice response and control the implementation process.Manage and improve call center performance through activity monitoring, problem resolution, system audits and quality assurance measures.Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.Summarize, collect, and analyze call center trends and data for regular performance reports. Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.Help with new program launches and implementations.Collaborating with various internal departments to ensure that they fulfill all customer requests.Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects. The ideal Operations Manager will have: Bachelor's Degree.3+ years of managerial experience.Customer service experience preferred.Motivated self-starter.Excellent verbal communication skillsExperience acquired in an insurance company or insurance agency is a big plus.Excellent verbal & written skillsFluency in Spanish is a plus, but not required.Strong MS Office software skills.General travel knowledge from personal or professional experience is a plus.Learn more about GoReady Insurance at www.GoReadyinsurance.com; Aegis General Insurance Agency at www.aegisgeneral.com and K2 Insurance Services at www.k2ins.com. PI160828381

Keywords: GoReady Insurance, Miami , Operations Manager, Executive , Miami, Florida

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