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General Manager

Company: Via
Location: Miami
Posted on: January 16, 2022

Job Description:

Via has partnered with companies, cities, and transit agencies around the world to offer innovative transit services. As a General Manager, you will manage a first-of-its-kind, first/last mile service while gaining exposure to a fast-paced tech company. This is not a role where you will be working off the playbook - you will be building the plane while flying it. This makes this a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do
Prioritize operational issues as a real-time point of contact and provide creative solutions for managing and scheduling a 20/7 team
Develop clear metrics for the team and visibility into results against KPIs and priorities to the team on a weekly basis
Build strong cross-functional relationships across various Via teams and offices, and multiple 3rd party vendors
Be the face of Via; develop relationships with local partners to communicate operational updates and collaborate on priorities
Ensure operational excellence, customer satisfaction, and an unbelievable experience every day
Tirelessly work to scale processes, products and systems to drive rapid growth

Who You Are
You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
You lead with humility, respect and empathy, you give and take feedback constructively, and you do not shy away from having difficult conversations and resolving conflicts
You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
You are comfortable working in a fast paced environment, operating in ambiguity, and shifting priorities quickly
You are a problem solver; you don't accept the status quo and are always looking for creative solutions
Everything that comes your way is met with a "roll up your sleeves" attitude. You partner effectively with others in order to provide solutions in all areas of our department and business
You have strong written and verbal presentation and communication skills - you understand how to create a story and craft messaging based on your audience and the problem at hand
You have a Bachelor's Degree and you are comfortable with managing data in Excel

What Catches Our Eye
Experience in a high growth, entrepreneurial environment
Working knowledge of Salesforce, Tableau, or SQL

We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility - the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

We're committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.

Ready to join the ride?

Keywords: Via, Miami , General Manager, Executive , Miami, Florida

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