Supply Program Manager (Remote, US & Canada)

Company: Dolly Inc.
Location: Miami
Posted on: January 16, 2022

Job Description:

Why Dolly:

Dolly is the leading on-demand local moving and delivery service, built with a vision to reimagine the way local moving and delivery should work. We offer guaranteed pricing, on-demand availability, 30-minute delivery windows, GPS tracking, and real-time communication. Whether you're moving or just need help delivering a few items, Dolly provides a combination of convenience, reliability, and value that's never existed in the moving and delivery space.

Working directly with consumers and as the trusted delivery partner for some of the world's largest retail brands (The Container Store, Best Buy, Crate & Barrel, Costco, and many more), we've handled millions of items across the 45 markets that we currently serve, all while earning unsurpassed customer satisfaction.

The heart of our service is our network of Dolly "Helpers"-thousands of truck owners who work on their own schedules and carefully load, transport, and unload each and every item. We are very proud to be one of the few gig-economy companies that offer gig-workers a living wage (Helpers earn $40+/hour).

We are tackling a really fun problem at the cutting edge of the logistics industry. We are ambitious and humble, we are growing fast, and, above all, we are passionate about building a customer-obsessed household brand that has a real and positive impact on people's lives. Join us!

How you will make a difference:

We're looking for a driven self-starter and adaptive analytical problem solver to join Dolly as a Supply Program Manager. Reporting directly to the Director of Supply Operations, you'll be driving the growth of the business through Supply programs. On top of that, you'll be a key player in driving projects and initiatives that will help Dolly prepare for scale, improve operational efficiency, and radically improve the Helper experience. Your work is inherently cross-functional, and will give you unrivalled breadth and depth of experience - you will very quickly develop a deep understanding of the mechanics of our business, and will regularly collaborate with Product, Engineering, Data, Sales, Customer Success, etc. to develop innovative solutions to big problems.

What you will do:
Drive step-changes in operational performance - map out complex processes, choose the right KPIs, and implement creative solutions to optimize or automate core processes.
Understand & manage Helper programs - Develop a deep understanding of the Helper audience and surface opportunities to advance company priorities and goals.
Partner with Supply Ops Managers to to achieve key daily, weekly, and monthly goals
Launch and pilot new programs to increase new and engage supply
Measure success of existing programs and third party vendors for our Supply base
Manage relationships with third-party vendors
Work closely with product and engineering to scale business efficiencies by improving tools and processes
Identify opportunities within existing product or programs

Who you are and what you bring:

Fundamental:
3-5+ years of work experience in operations or customer experience/customer success within the e-commerce, on-demand, marketplace, or logistics tech landscape.
Bachelor's degree in Business, Engineering, Computer Science or related discipline
An in-depth understanding of implementing and managing 3rd-party technology vendors.
Experience working cross-functionally with tech & product teams to co-create ops tools.
Ability to break down high-level business problems into concrete systematic solutions.
A knack for experimentation and a track record of tangible results piloting and implementing processes.
Strong analytical skills to self-serve on most data-related inquiries.

Differentiators:
Startup experience - familiar with the urgency and scrappiness of early-stage dynamics
Experiencing in contract negotiation
Proficiency in SQL

What else you should know about Dolly:

We believe that becoming an increasingly diverse, equitable and inclusive workplace makes us a more successful, relevant, competitive and resilient organization. As such, Dolly is an equal opportunity employer that prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, family or parental status, or Veteran status.

We are headquartered in Seattle but we are a remote-first workplace and this is a remote-friendly position provided you can work North American business hours.

Finally, Dolly is a wholly-owned, independent subsidiary of , the leading moving concierge platform. Together with Updater, we are forever changing the moving and delivery landscape.

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Keywords: Dolly Inc., Miami , Supply Program Manager (Remote, US & Canada), Executive , Miami, Florida