Community Health Worker, Complex Case Management
Company: Oscar Health
Posted on: May 15, 2022
Job DescriptionHi, we're Oscar. We're hiring a Community Health
Worker, Complex Case Management to join our Clinical Care Team
team.Oscar is the first health insurance company built around a
full stack technology platform and a focus on serving our members.
We started Oscar in 2012 to create the kind of health insurance
company we would want for ourselves—one that behaves like a doctor
in the family.About the role:The Community Health Worker will work
with Oscar's Clinical Care Team to help support Oscar members with
multiple diagnoses, medication management, and any barriers related
to social determinants of health. The Community Health Worker will
educate members on improving health outcomes and participate in
process improvement and other pilot programs as they arise.You will
report to a Complex Case Management Lead. This is a remote /
work-from-home role though field work is required. You must reside
in one of the following states: California, Florida, Georgia, or
Texas. Note, this list of states is subject to change.
- Work collaboratively within the diverse team.
- Develop positive working relationships with Oscar members,
providers, case managers, agency representatives, supervisors and
office staff from diverse cultural and socio-economic
- Assist members in their homes, community, or clinic setting
communicating the purposes of the programs and the impacts it may
have on their wellbeing.
- Help members identify socio-economic issues that affect their
overall health and develop health and social management plans and
- Document all member encounters and maintain comprehensive
electronic member files, which include member notes, release of
information, assessments and other medical documents acquired on
behalf of the member.
- Communicate with members by phone or secure messaging using
your expertise in an unscripted way to provide education on health
conditions and community resources
- Coach members in the management of their chronic health
conditions and self-care under the direction of Case Manager.
- Assist members in understanding care plans and instructions
motivating members to be active and engaged participants in their
health and overall wellbeing.
- Provide support and advocacy during initial medical visits and
to assure members' medical needs and referrals are being
- Follow up with both members and providers regarding
health/social services plans, where needed.
- Expand knowledge and use of community resources and services
facilitating member access to community resources, including
housing, food, clothing, prenatal, parenting, and providers to
teach life skills, and mental health services.
- Help schedule appointments with social services agencies and
help complete applications for programs for which they may be
- Reduce cultural and socio-economic barriers between members and
- CHW certification required from approved Community Health
Certification Program, or two years of equivalent work
- 2+ years experience directly related to the responsibilities
- Bilingual in Spanish or Creole
- High school diploma or GED
- Ability to travel to facilities/homes within a reasonable
distance of hiring address.Bonus points:
- AA or Bachelor's degree in social science or health related
fieldThis is an authentic Oscar Health job opportunity. Learn more
about how you can safeguard yourself from recruitment fraud here.
Life at Oscar: At Oscar, being an Equal Opportunity Employer means
more than upholding discrimination-free hiring practices. It means
that we cultivate an environment where people can be their most
authentic selves and find both belonging and support. We're on a
mission to change health care -- an experience made whole by our
unique backgrounds and perspectives.We aim to make health care
affordable and accessible for all, and apply this same vision to
our perks and benefits, including: medical benefits, generous
paid-time off, paid parental leave, retirement plans, company
social events, stocked kitchens, wellness programs, and volunteer
opportunities.Pay Transparency Policy:Oscar ensures that you won't
be discharged or discriminated against based on whether you've
inquired about, discussed, or disclosed your pay. Read the full
policy here.Reasonable Accommodation:Oscar applicants are
considered solely based on their qualifications, without regard to
applicant's disability or need for accommodation. Any Oscar
applicant who requires reasonable accommodations during the
application process should contact the Oscar Benefits Team
(firstname.lastname@example.org) to make the need for an accommodation
known.To protect the health and safety of our employees, we require
any employee conducting in-person work* to be fully vaccinated
against COVID-19 by their start date. If you are unable to be
vaccinated due to medical or protected religious reasons, please
reach out to our Benefits team at email@example.com to
submit an accommodations request.*Note: In-person work includes:
employees required to work from our offices, employees conducting
sales work in the field and employees conducting at-home or
in-person visits with members.
Keywords: Oscar Health, Miami , Community Health Worker, Complex Case Management, Executive , Miami, Florida
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