Product Manager, CR/Decisions (Remote Friendly)

Company: Mission Lane
Location: Miami
Posted on: May 16, 2022

Job Description:

Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?

Mission Lane is seeking a Product Manager to join our geographically diverse team. We're looking for you to bring novel, highly engaging experiences to life for our customers through creative and non-conventional thinking. This role will deeply embed with the enterprise technology team focused on our decisioning platform to understand how to best utilize the capability for internal optimization and empowered customer experiences. This includes a focus on customers in a difficult financial state who are behind on their payments. Mission Lane strives to be an ally with all of our customers and we strive to offer meaningful experiences and provide appropriate assistance even during difficult items. By focusing on our decision platform, this role will have the opportunity to drive forward improved customer experience, value for Mission Lane, and overall decisioning capabilities. If you want to make a lasting impact for customers on their financial journeys and for a rapidly growing company, this role is for you.

This is a unique opportunity to contribute at a company that's on the verge of becoming the household name in financial products for the 50% of Americans who are not served by traditional financial institutions.

The impact you'll make:

You'll drive forward our mission of financial inclusion by optimizing a core platform need and dramatically improving our customer experiences contingent on more complicated decisioning flows.

And as a product manager, you'll:
Be a thought leader for the company -- and outside the company --- innovating and driving exceptional experiences for our customers
Be a critical part of the Product team, leading and building out strategy and corresponding roadmap(s)
Be creative and driven to achieve results through 'outside the box' thinking
Drive results focused on quality customer experience, the growth of our business, operational efficiency and risk mitigation.
Work closely with stakeholders to deliver in a high quality & high impact manner.
Be passionate about delivering fair and clear credit to our customers
Be flexible enough to take on projects crossing job definition lines (we're a startup, so you will wear more than just a PM hat)

You'll thrive in this role if you have:
You are customer obsessed, and focus on solving for customer needs rather than executing against initiatives
3+ years of Product Management experience, managing technical software products from ideation to rollout and continuous optimization
1+ years of direct experience in the fraud space, whether in Fintech or otherwise
A bias toward action and a proven track record of delivering minimum viable products to market at rapid speed
Persistence and creative 'get it done' approach to ensure successful outcomes for your product, our customers, our employees, and our company
Excellent communication skills to lead and inspire teams
A structured problem-solving approach to help a team work through a wide range of issues
Intellectual curiosity for emerging technologies and engineering challenges
Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes

You get bonus points for:
Previous experience driving outcomes in the fintech space
Experience across both backend and frontend development
Delivery of microservice experiences
Quantitative, analytical, and data driven background

Our core tech stack includes:

React Native / React JavaScript / TypeScript / Node.js / Kotlin / Java / PostgreSQL / Kubernetes / GCP

At Mission Lane, we're looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don't hesitate to reach out.

We're committed to ensuring our team members have balance in their lives. Our comprehensive benefits package provides the support you need to thrive at work and at home.
Work: An engaging culture with access to training programs and advancement opportunities
Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.

More about Mission Lane:

Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we've rapidly grown to almost 2 million customers.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. And by "clear" we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn't do.

We understand that everyone doesn't have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn't done. We are actively developing new products designed to meet our customers where they are, according to their needs.

We get it - life happens . That's why Mission Lane is hard at work paving a better way forward.

Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.

Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Mission Lane is not currently sponsoring new applicant employment authorization for this position. And please, no third-party recruiters.

Keywords: Mission Lane, Miami , Product Manager, CR/Decisions (Remote Friendly), Executive , Miami, Florida