Director of Rooms
Company: JW Marriott Miami
Location: Miami
Posted on: June 25, 2022
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Job Description:
Functions as the strategic business leader of the hotel's Rooms
Operations. Areas of responsibility include Front Office, Business
Center, Recreation/Health Club and Housekeeping. Position works
with direct reports (department heads) to develop and implement
departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms
Operations meet the brand's standards, targets customer needs,
ensures associate satisfaction, focuses on growing revenues and
maximizes the financial performance of the department. As a member
of the Executive Committee, develops and implements hotel-wide
strategies that deliver products and services to meet or exceed the
needs and expectations of the brand's target customer and
associates and provides a return on investment to the owner and
Marriott International.
JOB FAMILY CORE WORK ACTIVITIES
-Demonstrating Leadership - Utilizing interpersonal and
communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.
-Achieving/Exceeding Goals - Achieving and exceeding goals
including performance goals, budget goals, team goals, etc.
-Exceeding Customer Expectations - Providing services that are
above and beyond for customer satisfaction and retention.
-Improving Service - Improving service by communicating and
assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
-Modeling Appropriate Behaviors - Serving as a role model to
demonstrate appropriate behaviors.
-Developing and Building Teams - Encouraging and building mutual
trust, respect, and cooperation among team members.
-Improving Profit - Developing means to improve profit, including
estimating cost and benefit, exploring new business opportunities,
etc.
-Maintaining Balance Between Profit and Service Satisfaction -
Estimating cost and benefit ratio, maintaining balance between
profit and service satisfaction.
-Communicating with Supervisors, Peers, or Subordinates - Providing
information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person.
-Ensuring P&L Accuracy - Ensuring profits and losses are
documented accurately.
-Setting Goals - Establishing challenging, realistic and obtainable
goals to guide operation and performance.
-Making Decisions and Solving Problems - Analyzing information and
evaluating results to choose the best solution and solve
problems.
-Guiding, Directing, and Motivating Subordinates - Providing
guidance and direction to subordinates, including setting
performance standards and monitoring performance.
-Coaching and Developing Others - Identifying the developmental
needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills.
-Ensuring Communication of Expectations and Objectives - Ensuring
that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or
concerns.
Keywords: JW Marriott Miami, Miami , Director of Rooms, Executive , Miami, Florida
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