Loss Prevention Manager
Company: Marriott International
Location: West Palm Beach
Posted on: June 25, 2022
Job Description:
Posting Date Jun 02, 2022
Job Number 22091206
Job Category Loss Prevention & Security
Location West Palm Beach Marriott, 1001 Okeechobee Boulevard, West
Palm Beach, Florida, United States
Brand Marriott Hotels Resorts
Schedule Part-Time
Relocation? N
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
JOB SUMMARY
- Part-Time Manages the daily functions of the department to
ensure protection of property assets, employees, guests and
property. Maintains logs, certifications and documents required by
law and Standard Operating Procedures. Trains staff in established
emergency procedures and implements accident and fire prevention
procedures. Position focuses on ensuring guest and employee
satisfaction while achieving the operating budget. - CANDIDATE
PROFILE - Education and Experience High school diploma or GED; 3
years experience in the security/loss prevention or related
professional area. OR 2-year degree from an accredited university
in Criminal Justice or related major; 1 year experience in the
security/loss prevention or related professional area. - CORE WORK
ACTIVITIES - Managing Security/Loss Prevention Operations Assists
the Director of Engineering in administering fire prevention
programs and emergency preparedness. Completes all record keeping
requirements in accordance with property and division standards to
include the OSHA 200 log, OSHA 101, first report of injury,
employee accident analysis, security analysis, key control and
daily log documentation. Conducts hazard and risk assessments at
the property to include quarterly OSHA/SAFETY audits, incident
tracking, and the hazard abatement process. Demonstrates knowledge
of all brand loss prevention guidelines. Enforces random bag checks
at the Loss Prevention Base Station and the red sticker policy.
Complies with applicable laws and safety regulations. Follow proper
key control guidelines in loss prevention and in the property.
Develop a monthly checklist for all cctv equipment, alarmed doors,
and duress alarms to ensure that they are fully functional. Follows
up on all unusual activities in and around the property that would
impair the well being of guests and employees. Handles complaints,
settling disputes, and resolving grievances and conflicts, or
otherwise negotiating with others. Holds Quarterly Meetings and
coordinates "Cluster" meetings through the Director of Loss
Prevention. Implements action plans to monitor and control risk.
Maintains integrity of the Loss Prevention Department through
unannounced "spot checks" of the property to identify areas in need
of corrective action. Monitors all unusual activities in and around
the property that would impair the well being of guests and
employees. Assists in all investigations for incidents related to
both guests and employees. Assists in all loss prevention
operations to include but not limited to patrol process, emergency
response, investigations (initial & follow up) for all guest and
employee related incidents, shipping and receiving process (makes
recommendations for improvement), electronic key system and manager
on duties responsibilities. Assists in the efforts of the Accident
Prevention Committee. Assists in first aid program for guests and
employees. Provides an open door policy. Provides escorts for
employees and guests. Communicates the importance of safety
procedures, detailing procedure codes, ensuring employee
understanding of safety codes, monitoring processes and procedures
related to safety. Emphasizes teamwork, close working relationships
with other departments and assertive hospitality to serve as a
deterrent to crime. Encourages and builds mutual trust, respect,
and cooperation among team members. Provides personal assistance,
medical attention, emotional support, or other personal care to
others such as coworkers, customers, or patients. Serves as a role
model to demonstrate appropriate behaviors. - Ensuring and
Providing Exceptional Customer Service Meet quality standards and
customer expectations on a daily basis. Inspects and critiques the
performance of the loss prevention department to establish and
maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer
satisfaction and retention. - Additional Responsibilities Develops
liaison with local law enforcement and emergency services. Informs
and/or updates the executives and the peers on relevant information
in a timely manner. Provides information to supervisors and
co-workers by telephone, in written form, e-mail, or in person. - -
Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
Loss Prevention & SecurityRequired
Keywords: Marriott International, Miami , Loss Prevention Manager, Executive , West Palm Beach, Florida
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