-Responsible for achieving individual and team revenue goals by
developing and executing a sales strategy to prospect and solicit
new accounts and further develop existing accounts.
-Prospects, solicits, and closes new business as well as maintain
repeat client's needs and maximize revenues. Targets and wins over
business via outside sales calls, hosting site tours, cold calling
and emailing potential clients, networking, attending industry and
association events, etc.
-Sells catering menus which meet the client's needs and maximize
revenues and periodically reviews and adjusts menus to ensure
product and brand consistency.
-Ensures regular, ongoing communication occurs (e.g. daily rallies,
divisional/departmental meetings, attendance at regular and ad hoc
hotel meetings). Attends applicable meetings to review activity and
-Meets with clients to work out the details of their functions.
Escorts clients through the property and highlights features of the
facility as well as available services. Consults in full-service
event planning and finalizes contracts, estimate sheets, etc. with
clients prior to events.
-Confirms payments, guarantees, set-ups and signed contracts and
changes with clients.
-Generates, maintains and distributes detailed Banquet Event Orders
according to client contracts.
-Reviews and inspects function rooms and displays for conformance
to brand standards and client needs.
-Monitors guest feedback and performance data to optimize guest
engagement and retention and take appropriate corrective
-Stays informed of market trends and recommends ways to drive guest
engagement, increase revenue and ensure a competitive position in
-Establishes and maintains open, collaborative relationships and
ensures that any direct reports do the same.
-Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
-Interacts effectively with guests/clients, sales and kitchen,
vendors, competitors, local community, catering associations and
other hotel departments in order to, maintain guest
-Executes exemplary guest service to drive guest satisfaction and
loyalty by assisting the guest and monitoring their satisfaction
before and during their program/event.
-Resolves guest complaints; anticipate potential problems by
reviewing and monitoring complaints, operational issues, business
flow and associate performance to ensure high levels of guest
satisfaction and quality
-Serves the guest by understanding their needs and recommending the
appropriate features and services that best meet their needs and
exceed their expectations, while building a relationship and
loyalty to the property.
-Gains understanding of the hotel's primary target guest and
service expectations; serves the guest by understanding their
business, business issues and concerns, to offer better business
solutions both prior to, and during the program/event.
-Develops a close working relationship with operations to execute
strategies at the hotel level.
Associated topics: baker, cafe, catering, chief chef, culinary
school, dining chef, executive kitchen, pastry chef, sous, sushi