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Product Manager - Remote

Company: H&R Block
Location: Miami
Posted on: June 25, 2022

Job Description:

What You'll Do...H&R Block is seeking a Product Manager to join the Client Experience - Office Applications team.--- This remote-friendly position will build new enhancements and features for our CRM and workflow management application in use by nearly 100,000 users across our 10,000 H&R Block field offices.In this role you will:

  • Understand the heart and mind of our users and actively look for ways to improve their processes and ease their pain points.
  • Meet with internal product sponsors, stakeholders, and cross-functional team members to receive feedback and to identify business needs and strategic opportunities.
  • Contribute to the product roadmap and execute product tasks including writing and prioritizing features and user stories.
  • Participate in product planning activities within a team of product managers while fully owning assigned areas of the product.
  • Partner with IT, leadership, other product teams, UX, and corporate analytics to execute on the product vision.
  • Define and analyze product metrics to inform strategic and tactical product decisions. What You'll Bring To The Team...
    • 3+ years of experience as a product manager/owner or the equivalent through a combination of relevant education and work experience
    • High level of organization, attention to detail, and great follow-through on tasks
    • Track record of establishing priorities and meeting deadlines in a cross-functional environment
    • Ability to work both as part of a team and independently while contributing to the success of the team
    • Positive attitude and ability to Positive attitude and ability to develop and negotiate partnerships with cross-functional teams in pursuit of a common goal
    • Ability to relate to customers and understand business needs then translate those needs into meaningful features
    • Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences
    • Comfort discussing technical issues at a high-level with engineering and understanding design implementation and impact It would be even better if you also had...
      • Experience working in a tax or financial services office serving clients
      • Technical background or experience building products and features that rely on one- or two-way data communication with other systems
      • Experience managing a web application with any of the following functions: customer relationship management (CRM), two-way messaging, or workflow management
      • Familiarity with software development lifecycles or frameworks (such as Agile, Scrum, or DevOps) especially in a product manager/owner role
      • Familiarity with tools used to manage product or development backlogs and design (such as Aha!, Azure DevOps, or Figma)
      • Experience working with UX (content and design) teams
      • Project management experience or certification such as PMP About H&R Block...H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.Visit BlockBenefits.com To Learn More About H&R Block Benefits.As part of our on-going COVID-19 compliance efforts, H&R Block is asking all associates to voluntarily share their COVID-19 vaccination status. Associates who are unvaccinated or who choose not to share their vaccine information will be required to wear a mask while at work and comply with other safety precautions.Sponsored Job

Keywords: H&R Block, Miami , Product Manager - Remote, Executive , Miami, Florida

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