Senior Service Manager
Company: UDR, Inc.
Location: West Palm Beach
Posted on: August 6, 2022
DescriptionGENERAL SUMMARY OF DUTIES: Oversee the efforts of
property in the areas of inspection, maintenance, and repair. This
position's time is involved in leading, managing and completing
routine, daily tasks and projects. This position is responsible for
ensuring the physical aspects of each community meet the company's
established standards and any applicable laws. This is done for
safety, appearance, and operational efficiency reasons and must
fall within the budgeted financial goals. Facilitate the diagnosis
of problems and repair in areas such as HVAC, electrical, plumbing,
pool, carpentry, dry walling, exterior structural, and appliance.
Additionally, the Service Manager is responsible to schedule the
quick turnaround of vacated apartments for occupancy. SUPERVISION
RECEIVED: Reports directly to the District Service Manager.
SUPERVISION EXERCISED: May supervise up to (1) Service Apprentice,
Service Technician and/or Painter.
1. Manage and complete all resident service and maintenance
requests as required. Manage service requests and completion of
such including completing work orders as assigned and as
necessary.2. Meet the service budget and manage the financial
resources necessary to accommodate current and future maintenance
and repair projects working within approved budget guidelines.3.
Provide leadership with the service team as needed or directed by
the District Service Manager including interviewing, orientation,
training and provide feedback to the District Service Manager on
their performance.4. Lead, direct, and supervise the service team
in their day-to-day functions if applicable.5. Review and approve
Kronos timekeeping records for direct reports at the community.6.
Manage and schedule the service support necessary to maintain the
overall appearance, preventative maintenance, safety and OSHA/legal
requirements to ensure the safety of residents and mitigate
liability for the company. 7. Manage execution of emergency repairs
from within service team or from third-party service vendor.8.
Conduct periodic inspections to assess effectiveness of policies
and procedures and develop corrective action plans as needed.9.
Develop standards for the cleanliness and overall appearance of the
community's grounds, amenities, building exteriors, market ready
unit interiors, breezeways, curbs, signage, leasing office, central
garbage areas, parking lots, and other buildings and common areas
to ensure that they reflect and represent the high quality of the
community.10. Manage, maintain, and report any amenity deficiencies
to the Resident Services Manager and/or Community Director, whoever
is designated as the property lead person.11. Manage vacant
apartment turn schedules.12. Punch walks on all make-ready units as
well as manage quality assurance of all vendor turns.13. Utility
management for vacant apartments to ensure energy efficiency.14.
Perform final walk for move-ins ensuring quality represents the
company's standard.15. Perform pre and post move out inspections,
documenting and taking/attaching photos of unit condition.16.
Provide determination for interior vacant condition for items to be
replaced, such as carpet.17. Manage ROI installations to include
administrative prep, vendor coordination, etc.18. Conduct weekly
lighting inspections throughout the community, noting and resolving
any issues per operational policy.19. Complete and or manage all
community common area and resident service requests.20. Manage and
oversee pest control for all units holding third-party vendor
accountable.21. Provide inspections to all fitness equipment to
ensure safe operation.22. Refrigerant (freon) usage and recovery
log in compliance with Risk Management guidelines.23. Manage pool
logs for vendor compliance.24. Complete Cap Labor forms.25.
Purchase supplies and equipment to maintain appropriate levels of
inventory working within the budget guideline and through Ops
Technology.26. Monitor batteries for smart locks and proactively
replace as necessary.27. Serve as point person for questions on
programming of controlled access areas within the community.28.
Manage equipment warranties and required follow-up.29. Provide
superior customer service to internal and external customers.30. On
call rotation as required and needed.31. Hire and train new staff
and develop staff to maximize potential as needed based on
supervisory status.32. Monitor staff performance to include
performance and address performance problems through corrective
action and dismissal. Assist direct reporting staff to address and
resolve concerns or complaints involving job duties and job
descriptions, performance standards, relations with coworkers,
relations with supervisors and managers as needed based on
supervisory status.33. Approve time records and requests for time
off as needed based on supervisory status.34. Ensure leadership
style creates a productive, motivated, informed, inspired, engaged
and goal-oriented team.35. Comply with all Company policies and
procedures related to employment. 36. Commit to Living the UDR
Values each day in every action taken when executing the essential
functions of the job.37. Provide a more complex level of services
as needed for a high profile or high-rise community, a large
complex community or for multiple communities and staffs.38.
Provide additional services coordination (if applicable) such as
high-rise window cleaning, elevators, boiler systems etc.39.
Schedule and supervise contractors.40. Supervise preventative
maintenance of life/safety equipment and comply with local/state
authorities.41. Oversee weekly fire pump and monthly generator
testing as applicable at the community.42. Provide other duties as
assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational and community
policies and procedures. Ability to apply policies and procedures
to solve everyday issues. Knowledge of an ability to follow proper
safety techniques in accordance with OSHA, HVAC, Company, and
community policies, procedures and standards to mitigate liability.
Must know and follow the Fair Housing laws. Ability to proactively
recognize and implement superior customer service to internal and
external customers. Must know and follow the Fair Housing laws.
Ability to examine and repair various types of service equipment.
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to exercise initiative, problem-solving and decision-making
skills. Ability to work in a fast-paced environment and handle
multiple projects simultaneously to meet deadlines. Ability and
willingness to lead, take charge, and offer opinions and
Immediately repairs or delegates repair of any and all mechanical
or electrical equipment malfunctions, associate/resident/visitor
injuries or accidents, or other safety issues to the appropriate
individual(s) and recommends/initiates appropriate corrective
actions. Ability to motivate, develop, and direct people as they
work, identifying the best people for the job. Ability to apply the
principles and practices of work leadership and management. Ability
to motivate the community team and manage their performance in
accordance with company policies, values, and business practices.
Ability to effectively present information and respond to questions
or resolve resident, vendor and contractor issues. Ability to work
in conjunction with community management and associates. Must have
effective verbal and listening communication skills. The ability to
communicate information so others will understand. Skilled in the
use of the internet, spreadsheets, databases, and word processing
software. Ability to create, compose, and edit written
Ability to use a computer, a smart phone, and enter service ticket
information into the service ticket system.
TYPICAL PHYSICAL DEMANDS: Some bending, stooping and stretching.
Must be able to push, pull, lift, carry or maneuver weights up to
one hundred (100) pounds independently and two hundred and fifty
(250) pounds with assistance. Requires eye-hand coordination and
manual dexterity sufficient to operate tools and equipment. Sensory
capability to detect odors and hear sounds necessary to detect,
diagnose, and repair machinery. Requires normal range of eyesight.
Ability to physically access exterior and interior parts of the
community and amenities and be able to climb ladders and access
small crawlspaces. Regular and consistent attendance on the job is
an essential function.
TYPICAL WORKING CONDITIONS: Frequent exposure to outside elements
where temperature, weather, odors, and/or landscape may be
unpleasant and/or hazardous. Flexible schedules with occasional
evening and regular weekend work. May be on rotation for "On
EDUCATION AND EXPERIENCE:
1. High School Diploma or its equivalent preferred.2. Technical or
vocational certificate and/or degree preferred.3. Minimum of five
years' experience in building and mechanical maintenance including
HVAC, plumbing, electrical, appliance repair, painting and drywall,
and/or pool maintenance.4. Minimum of three years' experience
supervising/managing associates.5. Must be EPA Type II certified:
Type III or Universal may be required at some locations.6. High
rise communities may require experience with HVAC/cooling towers
and boiler systems as wells as knowledge of fire control room/fire
life safety systems. 7. Community may require weekly fire pump
testing certification or become certified within the first 90
days.8. Certification in Chlorine, Fluorine, and Carbon (CFC)
required for diagnosing, repairing, and maintaining equipment
required for some properties and preferred for all properties.9.
Some locations require certification in pool operation (CPO).10.
Must have and maintain a valid driver's license unless otherwise
* The Company retains the discretion to add to or change duties of
position at any time.
Keywords: UDR, Inc., Miami , Senior Service Manager, Executive , West Palm Beach, Florida
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