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Director of Outlets

Company: Arlo Hotels Head Office
Location: Miami
Posted on: August 6, 2022

Job Description:

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Outlets. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"..... Known for its colorful murals, art deco, hip vibe and Miami's best nightlife scene, Wynwood is the city's most vibrant district and will be home to Arlo Hotels' next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world's best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, is slated to open in October 2022. The hotel will consist of 9 floors including a Penthouse suite, a spectacular rooftop pool that will have an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor will play host to an outdoor courtyard with a bar and "beer garden", a gallery space that will concert into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior fa--ade which will feature graffiti and artwork by local Miami-based artists. Responsible for coordinating, supervising, and directing all aspects of the Front of the House F&B operations while maintaining profitable, high-quality products and service levels. The Director of Outlets is expected to market ideas to promote business, reduce team member turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality and guest satisfaction consistently high. RESONSIBILITIES AND AUTHORITIES: * Approach all encounters with guests and team members in a friendly, service-oriented manner. * Maintain regular attendance in compliance with Arlo Hotel standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes proper dress and when working. * Always comply with Arlo Hotels standards and regulations to encourage safe and efficient hotel operations. * Be visible and interact with guests and team members to provide consistently high levels of quality service. SPECIFIC DUTIES: * Develop short-term financial and operational plans for the F&B Front of the house venues, which support the overall objectives of the F&B Front of the House operations of the hotel. * Schedule team members at proper staffing levels; watch labor cost daily to ensure efficiency in scheduling. * Ensure F&B Operations adheres to all standards as determined by brand. * Conduct daily pre-shift meetings to inform staff of events, reviews daily specials. * Review performance evaluations, recognize team members for outstanding services. * Coach, counsel, and discipline team members when necessary. * Monitor performance of the F&B Operations through analysis of guest feedback and financial reports; initiate corrective action, as necessary. * Inspect F&B Operations daily to ensure high quality guest service, cleanliness of all outlets and ensure that side work duties are completed. * Participate in monthly inventories. Initiate programs to reduce breakage and loss in China, Glass and Silverware. * Create programs to increase sales through team member incentive plans and programs to increase guest satisfaction. * Maintain open lines of communication with all team members and departments. * Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Communicate requests and complaints with other F&B managers. * Aggressively recruit and staff department using company hiring standards (i.e. screening forms, evaluations and team interviews). * Conduct training classes regarding safety, security, department procedures and service guidelines. * Fulfill Manager-On-Duty shifts. * Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws. * Encourage openness, problem solving and positive communications between team members by conducting productive monthly meetings. * Ensure all new team members attend new hire orientation. * Ensure ongoing training of team members by developing/maintaining structured training schedule and daily training. * Understand, implement, and monitor all sales promotions and encourage feedback from team members. * Prepare and submit all required reports in a timely manner. * Know and maintain safety and sanitation standards to provide team members and guests with a safe environment. * Ensure compliance of all local liquor laws and sanitation/safety regulations. * Assist in menu planning and preparation. * Ensure daily and weekly cleaning schedule and side work is maintained. * Assist with administrative duties such as budget process, P&L critique, forecast and payroll. * Provide responsible service of alcoholic beverages. * Ensure all team members review and successfully complete alcohol awareness certification program and Food handler safety training, as required by state. * Understand procedure for month end inventory, maintenance of perpetual log and bar pars. Order alcohol, receive, store and maintain security of liquor inventories. * Ensure F&B equipment is well maintained by completing equipment checklist and work order procedures and conducting weekly inspections. Inform Engineering of any broken equipment immediately. * Assist Beverage Manager in control of beverage cost and adhere to brand specific standards. * Perform other duties as requested by management. * Attend meetings/training as required by management. REQUIREMENTS: * High School diploma or GED certificate required, and equivalent work experience. * Minimum five (5) years of experience as Director of Outlets or similar role. Previous department managerial experience in a hotel environment preferred. * Must be able to stay on your feet for 8 hours plus * Must work well in stressful, high-pressure situations and environments. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. * Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. * Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need. * Must be able to prioritize departmental functions to meet due dates and deadlines. * Must be able to work with and understand financial information and data, and basic arithmetic function * Must be able to convey information and ideas clearly with strong oral and written communication skills. * Must maintain complete confidentiality in regards to team member relations and any access to sensitive information or data. * Must have strong attention to detail, ability to prioritize departmental functions to meet due dates and deadlines....

Keywords: Arlo Hotels Head Office, Miami , Director of Outlets, Executive , Miami, Florida

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