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Customer Relationship Management Coordinator

Company: DXagency
Location: Miami
Posted on: August 8, 2022

Job Description:

DXagency in Miami is looking for an experienced account coordinator to join our CRM/email team. Our account coordinators are committed to achieving our clients' goals and assisting internal teams to get the job done right. They are solutions-focused, detailed-oriented, response-driven, and know their way around the web. They are personable, organized, and creative. If that sounds like you, we'd love to meet!
Our ideal candidate has client-facing agency experience with an understanding of CRM, email marketing, content strategy, creative production, development, and campaign analysis.As an account coordinator, you will assist the account team on various accounts in the financial services, technology, and healthcare verticals-plus others. You will be involved in the overall health of the business, ensuring that all client expectations are met (or exceeded), with quality work, completed on time and to spec.
Responsibilities:
Assist in the day-to-day and overall needs of DXagency clients.Manage client timelines and deliverables by collaborating with creative and development teamsParticipate in creative brainstorms and client strategy sessions. This may include campaign ideation, CRM strategy, overall digital strategy, and more.Facilitate client campaigns via various CMS, CRM, and ESP platformsAssisting in the design direction of email contentHelp create client-facing materials including pitches, marketing strategies/plans, and performance recaps.Analyze campaign results and make recommendations for future campaigns and overall email strategyMaintain high-quality service levels
Qualifications:
BA/BS in Communications, Marketing, Advertising, or a related field from an accredited school2+ years of account experience at a digital agency.Understanding of email fundamentals: strategy, CAN-SPAM requirements, segmentation, content techniques, performance metrics, etc.Superior written and verbal communication skills and outstanding presentation abilitiesProficiency in Microsoft Office, specifically ExcelProfessional manner with demonstrated value to clientsAbility to think creatively and participate in brainstormsSkilled in motivating a team and assisting with any client requestsCapacity to manage several projects and/or accounts at once and be able to work independently or as a teamExperience with ESP, CRM, and CMS platformsExperience with HTML and/or Photoshop, a plus
Some Perks of Working at DX
Collaborative workplace - everyone is more than their title and can contribute to any department. From coordinators to partners, everyone is involved in the creative process.Competitive salary401k matching10 office holidays

Keywords: DXagency, Miami , Customer Relationship Management Coordinator, Executive , Miami, Florida

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