Restaurant Operations Manager - Aba Miami
Company: Lettuce Entertain You Restaurants (FL)
Location: Miami
Posted on: August 8, 2022
Job Description:
Job DescriptionCaring. Creative. Careers. Join the Lettuce
Entertain You family! Our 100+ restaurants are nationally
recognized for great food and service and as great places to work.
We hire and care deeply for people with creativity, passion and the
drive to be the best. And we reward our teams with top notch
benefits, career-long training and development and opportunities
for growth.If you want a career at a progressive company with a
long-standing commitment to people, join our caring and creative
team. EOE. We participate in E-Verify / Participamos en
E-VerifyCaring. Creative. Careers. Join the Lettuce Entertain You
team! Our 100+ restaurants are nationally recognized for great food
and service and as great places to work. We hire and care deeply
for people with creativity, passion and the drive to be the best.
And we reward our teams with top notch benefits, career-long
training and development and opportunities for growth. If you want
a career at a progressive company with a long-standing commitment
to people, join our caring and creative team. EOE. We participate
in E-Verify / Participamos en E-VerifyAssistant General Managers
lead and direct the daily operations of a restaurant and
consistently deliver an exceptional guest and employee experience;
lead and develop the front of house (FOH) and back of house (BOH)
teams while fostering our Culture of Caring; and assist the General
Manager (GM) in driving sales, managing costs, growing the
business.Essential Functions
- Organize, run and supervise smooth and efficient daily shifts
(including opening and closing shifts), ensuring an exceptional
guest and employee experience
- Provide guidance and leadership to hourly and management teams
while fostering our Culture of Caring
- Respond immediately and effectively to guest and employee needs
and feedback
- Maintain proficiency in job functions of all FOH and BOH
positions and provide active back-up support when business needs
require
- Assist GM in managing costs, driving sales and growing the
business in support of financial goals
- Partner with GM and management team to interview, hire,
onboard, train, schedule, supervise and develop all FOH and BOH
hourly employees (including proficient use of online applicant
tracking, training and other HR systems and tools)
- Assist the General Manager with interviewing, hiring,
onboarding, training, scheduling, supervising and/or developing the
management team
- Monitor, address and document individual hourly employee
performance through on-going feedback, positive recognition, formal
performance reviews, coaching and, when necessary, disciplinary
action up to and including employment termination
- Perform opening sanitation checklist, pre-shift line check and
shift walk-throughs
- Balance, pare and maintain security of all cash banks
- Prepare for and conduct pre-shift and other employee
meetings
- Ensure repair and maintenance needs are addressed
- Understand and follow the food allergy procedure and special
orders/restrictions
- Ensure proper food storage, quality and presentation standards,
including temperature controls
- Monitor and ensure the restaurant and the team's compliance
with all Company and restaurant policies and procedures as well as
all legal and regulatory requirements (including but not limited to
safety and sanitation regulations and alcohol management) and
represent the restaurant and Company in interactions with legal and
regulatory authorities
- Perform regular and ad hoc inventories of food, beverage and
restaurant supplies and track high cost items; place food, beverage
and restaurant supply orders; and accept and inspect
deliveries
- Work a variety of days and shifts (including early mornings,
late nights and weekends) at multiple sites as needed
- Travel overnight occasionally as needed
- Safely and effectively use and operate all necessary tools,
utensils, equipment and software (for example, restaurant
management software, etc.)
- Effectively communicate in order to perform and follow job
requirements in written and spoken direction
- Multitask calmly and effectively under pressure
- Work in a confined, crowded space of variable light, noise and
temperature levels
- Move and lift up to 10 pounds, frequently move and/or lift up
to 25 pounds, occasionally move and/or lift up to 50 pounds
- Stand and walk for an entire shift and move safely through all
areas of the restaurant, which may include stairs, uneven or slick
surfaces.Key Responsibilities and Duties
- Model and promote teamwork across all teams
- Use tact and good judgment when dealing with challenges
pertaining to guests, vendors and employees, and respond with
patience and courtesy
- Organize and conduct periodic informational seminars for
employees
- Successfully complete alcohol awareness training
- Follow all rules, policies, procedures and conditions of
employment, including those outlined in the Employee Handbook
- Other duties assigned as needed
Relevant keywords: Assistant General Manager, AGM, Ass't General
Manager, Assistant GM, Ass't GM, Assistant General Mgr, Assistant
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Keywords: Lettuce Entertain You Restaurants (FL), Miami , Restaurant Operations Manager - Aba Miami, Executive , Miami, Florida
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