Manager Workforce Planning - Telecommute
Company: UnitedHealth Group
Location: Miami
Posted on: August 7, 2022
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Job Description:
Combine two of the fastest-growing fields on the planet with a
culture of performance, collaboration and opportunity and this is
what you get. Leading edge technology in an industry that's
improving the lives of millions. Here, innovation isn't about
another gadget, it's about making health care data available
wherever and whenever people need it, safely and reliably. There's
no room for error. Join us and start doing your life's best
work.(sm)
This position is responsible for WFM inbound/outbound traffic
control and back-office work processing within Optum Financial
Services contact centers. Position will provide oversight of
analysts with capabilities in forecasting workload, scheduling
resources to the work, and monitoring real-time performance of
staff and workload. Also provides analytical support and creating
visibility into performance opportunities. Partnering with
Operations Management Leadership in finding solutions to best
balance customer service, employee satisfaction, and cost. Person
in this role will execute on business continuity plan execution,
create intraday planning reviews, and implement Optum standard
processes/solutions to internal customers. Workforce Management is
a leveraged service that helps businesses deliver on financial
objectives through improved performance.
You'll enjoy the flexibility to telecommute* from anywhere within
the U.S. as you take on some tough challenges.
Primary Responsibilities:
Sets team direction, resolves problems and provides guidance to
members of own team.
May oversee work activities of other supervisors
Adapts departmental plans and priorities to address business and
operational challenges
Influences or provides input to forecasting and planning
activities
Product, service or process decisions are most likely to impact
multiple groups of employees and/or customers (internal and
external)
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
Undergraduate degree or equivalent experience
5+ years of Contact Center experience
5+ years of Workforce Management experience
Change Management experience
Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation
Preferred Qualifications:
3+ years of Management experience
Client Account Management or Project Management experience
Six Sigma experience
To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make health care work
better for everyone. So when it comes to how we use the world's
large accumulation of health-related information, or guide health
and lifestyle choices or manage pharmacy benefits for millions, our
first goal is to leap beyond the status quo and uncover new ways to
serve. Optum, part of the UnitedHealth Group family of businesses,
brings together some of the greatest minds and most advanced ideas
on where health care has to go in order to reach its fullest
potential. For you, that means working on high performance teams
against sophisticated challenges that matter. Optum, incredible
ideas in one incredible company and a singular opportunity to do
your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only : The Salary -range
for Colorado residents is $82,100 to $146,900. The Salary -range
for Connecticut/Nevada residents is $90,500 to $161,600. -Pay is
based on several factors including but not limited to education,
work experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Miami , Manager Workforce Planning - Telecommute, Executive , Miami, Florida
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