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Sports Shop Manager

Company: The Club at Ibis
Location: West Palm Beach
Posted on: September 24, 2022

Job Description:


The goal is to manage all aspects of the Sports Shop providing the membership with the highest level of customer service. This position serves as administrative assistant to the Director of Athletics and Director of Tennis with regards to staffing, daily sales reports, and event planning. Assists the Director of Retail in maintaining proper inventory levels, merchandising and general upkeep of Sports Shop. Promotes Tennis, Pickleball, and Sports related activities. Due to the nature of business operation this position must be willing to work flexible days/extended hours including weekends, along with covering vacant Sports Concierge shifts.
Essential Duties and Responsibilities

  • Oversees Sports desk operation by ensuring members and guests are checked in appropriately and processes any applicable fees using point of sale system. Confirms accurate billing of members and guests.
  • Prepares weekly schedule of Sports Concierges and communicates daily desk assignments.
  • Assists Director of Retail with inventory control, restocking of merchandise, and cleanliness of Sport Shop. Notifies Director of Retail of any out of stock items.
  • Assists Director of Tennis with interviewing, hiring, and training of Sports Concierges. Provides support to Sports Concierges to ensure effective performance and growth. Monitors their customer service levels.
  • Plans, directs, and supervises the Sport Shop activities. Implements standard operating procedures to improve department's responsibilities.
  • Prepares articles, publications, flyers, and promotional materials for the Club.
  • Administratively supports the Director of Athletics and Director of Tennis.
  • Assists Director of Tennis with the coordination and execution of Tennis & Pickleball events.
  • Along with Retail team, completes monthly inventory by the deadline assigned by Director of Retail.
  • Carries out all duties and functions of subordinate employees, including opening and closing procedures of Sport Shop. Other Functions
    • Performs other duties as assigned by Director of Athletics and Director of Tennis.
      • Promotes overall positive image of the department.
        • Maintains an efficient and cohesive work environment throughout the entire CORE center.
        • Provides outstanding service to the members and their guests in a professional and courteous manner.
        • Assists members and guests with merchandise questions. Provides product information of all Sports Shop merchandise. Communicates the ability to special order from vendors.
        • Attends all meetings as advised and relays pertinent information.
        • Responds promptly to customer needs and solicits customer feedback to improve service.
        • Enforces all Club rules and regulations, including the dress code.
        • Provides assistance to incoming emails and phone calls regarding court reservations, bookings and court conditions. Gathers messages and communicates with Tennis Professionals any member questions or concerns.
        • Prepares invoices timely for the approval of the Director of Athletics.
        • Promotes activities and functions offered throughout the Club.
        • Demonstrates and reinforces The Ibis Philosophy; the Common Purpose, Core4, and 20 Service Principles.
        • Operates and enforces all guidelines, policies, standards, and constraints as established the company.

          This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.
          Supervisory Responsibility

          Directly supervises Sports Concierges in the Sports Shop. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; rewarding employees; addressing complaints and resolving problems.


          To perform the job successfully, an individual should demonstrate the following competencies.

          • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
          • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
          • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
          • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
            • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


              To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

              Education and/or Experience

              Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Prior retail and supervisory experience required.

              Language Skills

              Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

              Mathematical Skills

              Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

              Reasoning Ability

              Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

              Computer Skills
              • Computer proficiency, including MS Office, Point of Sale system, court reservations, payroll system, and inventory tracking.

                Certificates, Licenses, Registrations
                • Valid driver's license.

                  Other Skills and Abilities
                  • Prior retail experience required

                    Other Qualifications
                    • Ability to streamline processes and think progressively
                    • Knowledge of the game of tennis and pickleball

                      Physical Demands

                      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                      While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must be able to distinguish color of fabrics and Shop merchandise.

                      Work Environment

                      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                      While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Keywords: The Club at Ibis, Miami , Sports Shop Manager, Executive , West Palm Beach, Florida

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