Assistant Guest Services Manager(OnQ Certified)
Company: Hampton Inn by Hilton
Posted on: September 23, 2022
Hospitality America is looking for a -Assistant Guest Services
Manager to join our team!
Assistant Guest Services -Manager Position Summary:
The Assistant Guest Services Manager is responsible for the success
of the front desk, for ensuring that guest satisfaction and product
quality standards are met, and for managing all areas of the hotel
according to BRAND standards to achieve a friendly atmosphere of
superior guest service and product quality. Displays exemplary
performance for staff to follow.
Major Medical, Dental, and Vision Insurance
Legal Shield and Identity Theft Protection
Accident/ Critical Illness/ Hospitalization Insurance
Paid Time Off
401K after 1 year of employment
Scope of the Position:
Maintains guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest service in responding
promptly to guests' needs.
Is committed to making every guest satisfied.
Ensures all hotel staff, including new-hires, know all components
of the We CARE-Guaranteed and 100% Satisfaction Guarantee (if
applicable in the brand), and are trained to meet service
Develops added-value customer service programs.
Empowers hotel staff to deliver guest service by encouraging and
rewarding responsive guest assistance.
Meets or exceeds hotel guest satisfaction measures.
Ensures hotel standards and services contribute to the delivery of
consistent guest service.
FRONT DESK MANAGEMENT
Acts as manager on duty for hotel and manages front desk
Ensures front desk staff is trained in all front desk operations,
including check-in/check-out procedures, telephone procedures,
hotel amenities and computer systems.
Ensures front desk staff is trained in and follows financial
control procedures for cash, vouchers, inventories and receivables.
. Produces accurate financial reports on time.
Manages human resources functions including recruiting, selection,
orientation, training, performance planning and evaluation and
pay/reward programs to maintain a qualified front desk
Maintains a positive, cooperative work environment between staff
and management. . Emphasizes employee selection, training and
development as way of doing business.
Ensures all hotel employees know hotel objectives.
Ensures personnel files are accurate and comply with both local and
federal laws and regulations.
Administers personnel policies fairly and consistently.
Resolves employee grievances in a fair and timely manner.
Ensures employees understand policies, pay procedures, bonus plans
Helps develop management talent by acting as a mentor for direct
Ensures completion of training objectives and development
Monitors and maintains acceptable turnover levels.
Must be a citizen of the United States or possess a valid work
We provide equal opportunity without regard to race, color,
national origin, religion, sex, -age, marital status, disability,
or any other protected status. Our company is an equal -opportunity
Keywords: Hampton Inn by Hilton, Miami , Assistant Guest Services Manager(OnQ Certified), Executive , Miami, Florida
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