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Regional Operations Manager

Company: Franchise World Headquarters, LLC
Location: Miami
Posted on: November 25, 2022

Job Description:

Regional Operations Manager

Miami, FL, USA

Req #454

Thursday, October 6, 2022

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Hungry for a fresh, new career? Look no further because

one of the world's most iconic brands can help you get there.

The Manager of LAC Regional Operations will be responsible for

driving the strategic execution of Operational and Learning & Development

programs at the Development Agent level within specified region. Manage team

members with creation and implementation of changes and enhancements in order

to properly execute field staff direction and overall operational standards.

Share best practices across the globe.


responsibilities include but are not limited to:

* Manage a team to develop, update and execute programs within the

region. Conduct relevant industry research pertinent to role. Write articles

for publication to the Field. Manage the implementation of exceptional

execution and service throughout the region, particularly at the restaurant


* Implement the relevant L&D tools, modules and training

programs for Development Agents and Field Staff. Lead development programs in

specific areas where DA's need assistance and performance improvements such as

effective evaluations, 3 month marketing plans, franchisee relations, etc),

including coaching where not provided through L&D.

* Works closely with Operations and Training staff to drive the

implementation of all field execution related material and changes. Provide

coaching and support as needed to the DA's identified, specifically where skill

shortages and Job Description Franchise World Headquarters and Affiliates weaknesses

have been identified.

* Oversee and drive all Operations based technology projects in specified

region as they relate to Field Operations and Restaurant Operations. Develop,

implement & manage specific programs within the Department which are

designed to execute all technology based initiatives at the store level and

field level - Special Projects as assigned: new programs, products, concepts,

etc. Ali2.0 software (Evaluation and Attributes) changes from FWH - Develop and

oversee evaluation

* process and software. Manage the implementation of all

evaluation related material and changes. Communicate and train all new


* Interdepartmental involvement: strong awareness of each

department initiatives. Responsible for determining if Field Ops is

Responsible, Accountable, Consulting or Informed (RACI). Attend meetings,

taskforces, and committees - communicate

* to the rest of department. Misc. responsibilities maintained

through department: research and maintain Operations based Company programs

available to franchisees and field staff. Work with IPC, vendors and DA offices

as needed. Work closely with the Global team. 20%

* Special Projects as assigned in addition to initiating new

projects: as new programs, products, etc are introduced to system, operational

involvement in the implementation and execution throughout the system,

globally. Communicate and educate field staff on implementation and

requirements of each product/program. Communicate, coach and maintain L&D educational

and training tools for Field Staff (Field Consultants, Directors of Operations,

Marketing Specialists, etc).

* Conduct or manage any additional coaching for Development Agents

and field staff.


A successful candidate will have:

* Bachelor's Degree

* 5 required years QSR Experience, Team Management and Field Consultant

experience a plus

Skills and abilities required:

* Strong communication, training and customer experience skills

necessary. Basic computer proficiency and understanding of MS Word, MS Excel,

PowerPoint &

* MS Outlook.

* Must have problem solving skills. Project and Team Management


* Good written and oral communication skills, strong interpersonal

skills, investigative ability, ability to multi-task and work independently.


The Company is only considering applicants who are currently authorized to work in the country the position is based.


Other details

Job Family

Ops Mgmt & Support

Pay Type


Apply Now

  • Miami, FL, USA

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