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Service Delivery Manager

Company: Content+Cloud
Location: Miami
Posted on: November 25, 2022

Job Description:

Everyone wants to be s-t-r-e-t-c-h-e-d. We have a position for a Service Delivery Manager to join , our fast-growing telecommunications and digital transformation organization. Acquired by the group in 2021, the company is going from strength to strength and is looking to expand their footprint into North America.In this senior role, you will own and manage the operational day-to-day relationship with our clients to ensure a high level of service is consistently delivered. You will be the face of our business, and represent client interests internally when required. Some activities you can expect to be involved with include:

  • Developing and managing Service Level Agreements in line with client and organisational needs
  • Develop close relationships both with internal colleagues and clients
  • Oversee day-to-day operations to ensure contractual commitments are met
  • Contributing to planning the overall client relationship strategy, concentrating on cost reduction and service improvement
  • Produce reports for clients and internal management when required, and to provide actionable, insightful analysis and feedback based on this data This is a truly pivotal position where you can showcase your expertise in relationship management and service delivery. The successful candidate will have:
    • Prior experience as a Service Delivery Manager or equivalent; you need to be able to evidence strong service delivery and relationship management skills
    • Experience working within the IT industry
    • Professional certifications such as ITIL v3
    • Thrive in building relationships and delivering outstanding results for clients
      • Competitive base salary
      • Medical cover
      • Dental cover
      • Optical / vision cover
      • 401K - 4% matched contributions
      • Learning & development support
      • Annual / PTO - 18 days per year increasing to 20 after 3 years of service
      • This is a remote position that does not require on-site work; however, you will need to be based out of the state of Florida #LI-Remote

Keywords: Content+Cloud, Miami , Service Delivery Manager, Executive , Miami, Florida

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