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Food and Beverage Manager

Company: Loews Hotels & Co.
Location: Miami
Posted on: November 25, 2022

Job Description:

This position is responsible for assisting the Director of Restaurants in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.

*Essential Functions and Responsibilities*

* Maintains outlet staffing levels so as to provide for optimal performance
* Represents the Director of Restaurants in his/her absence
* Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
* Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
* Personally supervises outlet activities to ensure quality production/delivery of product/service
* Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
* Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
* Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
* Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected
* Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
* Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
* Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
* Coaches, counsels, retrains employees as needed to ensure superior levels of performance
* Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
* Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
* Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
* Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
* Other duties as assigned

*Supportive Functions and Responsibilities*

* Promotes and applies teamwork skill at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, Friendly, and helpful to guests, management and fellow employees
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards
* Addresses guests by their names at all times
* Is friendly, sincere, and professional to make guest(s) feel important


* Associate of Science degree or higher in Hospitality or Food Service management
* Thorough knowledge of all matters related to the proper administration of "up-scale" food service operations
* Two years management experience in hotel or free standing "quality" food service operation
* Certification as "Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certification
* Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
* Effective management, leadership, organizational and communication skills
* Ability to work flexible schedule to include weekends and holidays
* Addresses guests by their names at all times
* Is friendly, sincere, professional to make guest feel important

Job Type: Full-time

Pay: $65,000.00 - $72,500.00 per year

* Flexible schedule
Experience level:
* 1 year
Restaurant type:
* Bar
* Fine dining restaurant
* 8 hour shift
Weekly day range:
* Weekend availability

Work Location: One location%58047475%

Keywords: Loews Hotels & Co., Miami , Food and Beverage Manager, Executive , Miami, Florida

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