Manager ITRRT, Technology & Digital, FT,8A-4:30P
Company: Baptist Health South Florida
Posted on: November 26, 2022
Baptist Health South Florida is the largest healthcare
organization in the region, with 12 hospitals, more than 24,000
employees, 4,000 physicians and 100 outpatient centers, urgent care
facilities and physician practices spanning across Miami-Dade,
Monroe, Broward and Palm Beach counties. Baptist Health has
internationally renowned centers of excellence in cancer,
cardiovascular care, orthopedics and sports medicine, and
neurosciences. A not-for-profit organization supported by
philanthropy and committed to its faith-based charitable mission of
medical excellence, Baptist Health has been recognized by Fortune
as one of the 100 Best Companies to Work For in America and by
Ethisphere as one of the World's Most Ethical Companies.
Everything we do at Baptist Health, we do to the best of our
ability. That includes supporting our team with extensive training
programs, millions of dollars in tuition assistance, comprehensive
benefits and more. Working within our award-winning culture means
getting the respect and support you need to do your best work ever.
Find out why we're all in for helping you be your best.
Excel in managing ITRRT team to lead and work with clinical,
operational, executive, medical staff and system engineers ensuring
maximum availability of desktop support providing high quality
technical and application triage support. Manage the BHSF
workstation implementation and support process ensuring maximum
availability of desktop tools, ensuring that documentation and
procedures are defined to assist CTTs with installs, support and
repair of hardware and software. Responsible for leading,
analyzing, problem solving and implementing solutions quickly
during times of unplanned crisis as well as day to day support
issues. Manages staff with direct and indirect reporting
relationships, at different locations, ensuring support is
available 24x7x365 for all BHSF sites. Responsible for effectively
managing CTT resources for projects and support assignments. Point
of escalation to both facility and IT leadership to creatively
resolve issues maintaining a high level of trust and confidence.
Communicate to Director and AVP; escalates appropriately and timely
when indicated. Recommend and specify technology solutions, along
with participation as a team member in project implementations.
Participate in IT budget process related to hardware support,
including repairs and anticipated projects.
Estimated salary range for this position is $91512 - $118965 / year
depending on experience.
Additional Qualifications: BS/BA in Computer Science or a related
field and 8 years IT experience with a minimum of 3 years in a
supervisory role, or an equivalent combination of IT
Experience managing the day-to-day operations of enterprise desktop
service center individuals with various technical backgrounds who
will provide quality desktop and client support to the enterprise.
In depth knowledge of Windows, client application, print management
and network concepts and topology.
Mac operating system knowledge preferred.
Capable of executing enterprise technical, client application and
Ability to plan, implement and support various types of IT
equipment, including enterprise print management.
Must possess the majority of the role specific competencies and
professional qualities described in the job/summary purpose.
Must be able to lead and manage the work of others without
compromising client satisfaction.
Prudent budget oversight, expense and FTE management is
Self motivated and multi-task oriented with the ability to learn
new concepts and job requirements quickly. Knowledge of the
healthcare environment is highly desirable.
Strong analytical skills are mandatory.
Excellent written, verbal and organizational skills are
Minimum Required Experience: 8 Years
Keywords: Baptist Health South Florida, Miami , Manager ITRRT, Technology & Digital, FT,8A-4:30P, Executive , Miami, Florida
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