Guest Services Officer (Royal Caribbean International)
Posted on: January 27, 2023
At Royal Caribbean International, we believe that great
vacations begin with great employees! As a leader in the cruise
line industry, RCI is continuously expanding and seeking dynamic,
energetic, experienced professionals to join our team. With our
innovative, award-winning fleet of ships visiting five continents,
each offering adventurous ways to explore the globe, this is a
great opportunity to let your career set sail.
Royal Caribbean International currently requires Guest Service
Officers. The Guest Services Officer will be responsible for
'Delivering the Wow' while demonstrating exemplary problem
resolution skills to our guests at all times.
In addition to other requirements, candidates should have minimum
one-year experience in a customer contact position within the
hospitality industry and should also have at least one-year cash
handling experience with good understanding of US currency and
exchange rates. Further, candidates should possess strong
communication and organizational skills and must have attributes to
deliver outstanding hospitality focused customer service and
effective decision-making. Preference will be given to candidates
who have the ability to speak additional languages such as Spanish,
French, German, Italian or Portuguese.
Responsibilities include (but are not limited to):
Always 'Looking the Part' the Guest Services Officer plays a key
role in being the first impression for the brand and our guests for
Greets all guests immediately with a friendly and sincere welcome.
Uses a positive and clear speaking voice, taking the time to
understand all requests in detail.
Responsible for being a determined and focused performer in a team
of empowered Guest Services professionals who will strive to
deliver focused and extraordinary customer service.
Provides cash and guest account services at the Guest Services desk
such as accepting cash payments, cashing personal or Traveler's
checks or exchanging foreign currencies.
Keywords: , Miami , Guest Services Officer (Royal Caribbean International), Executive , Miami, Florida
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