Sr. Associate, Digital Product Management
Company: Santander Holdings USA Inc
Location: Miami
Posted on: January 26, 2023
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Job Description:
Sr. Associate, Digital Product Management
Miami, United States of America
WHAT YOU WILL BE DOING
USA Job Family Description: Primarily responsible for generating
and communicating both the short-term and long-term digital agenda
to the wider firm. They oversee the following areas: customer
experience, channel development, product management, strategy &
transformation, operations and analytics. A primary objective will
be to unify and stimulate cross-collaboration between the different
areas of the digital function as well as the wider business.
Incumbent must operate within financial, budget and legislation
constraints.
USA Job Function Description: Researches, develops and implements
competitive Digital products and services for the consumer, small
business and corporate markets to maximize profits. Translates
technological advances and consumer needs into usable and
marketable products. Plans, directs and facilitates all phases of
the Digital life cycle, from inception through introduction into
the marketplace. Ensures product meets regulatory and industry
standards.
Essential Functions/Responsibilty Statements:
Works with QA and/or internal UAT resources to ensure requirements
are met and approve finished product releases before it goes to the
client
Sets the direction and reviews product documentation for the
digital banking solution suite
Tracks product and feature use to analyze and understand
implications for product enhancements
Develops tools and processes to gather feedback to shape and build
future products
Supports Sales and Marketing in promoting the products and ensuring
revenue, business value, and client adoption goals are met
Ability to search for, locate, extract, organize, evaluate and
resent information within internal data and external data (primary
and secondary data); Research competition to identify threats and
opportunities. Ability to connect trends, to help influence
direction of roadmaps, strategies, and product features.
Define business and operational KPIs for owned products; develop
targets and manage forecasting for each Defined KPI; partner with
Analytic teams on deep-dives for anomalies in trends, to define
root cause and action plans.
Roadmap focused, continual updating key stakeholders of changes,
and key risks. Assessing priorities with squad and socializing
accordingly.
Ability to record, plot and analyze the interactions - or
"touchpoints" - that a customer has with your channel/product using
existing company data; Ability to define and articulate "happy" and
"unhappy" paths to show distinction of experiences; Ability to
leverage external research and connect the-dots with customer
feedback, to define "ideal state."
Ability to manage each part of the lifecycle - from discovery (new
ideas, key hypothesis), business case development, Implementation,
Launch and Maintenance.
Ability to manage project development lifecycle - project scope,
timeline, PMO gates and documents, risks and issue management;
Responsible for ensuring decisions aligned and communicated to all
stakeholders; Ability to deal with incidents and problem management
within channel/product, ensuring problems get resolved and issues
are addressed at the right level.
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Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education:
BS/BA degree or higher in Technology Field (Req)
MBA (Pref)
Work Experience:
Product Management experience in Financial Services / FinTech / or
similar industry focusing on web and mobile applications, 7-10
Years (Pref)
Technology and/or Banking , 7-10 Years (Pref)
Skills and Abilities:
Extensive knowledge and experience with creating and managing
business requirements and user stories for software platforms
Experience in developing digital product roadmaps with aggressive
product delivery cycles
Experience building and testing digital user experiences
Familiarity with html and web technologies, in a banking context is
a strong plus
Must be an exceptional collaborator, able to build and leverage
relationships at all levels of the organization
Strong technology capabilities - must be able to manage major
technology products end-to-end and develop key solutions for
scalability
Strong controls mindset with a demonstrated ability to place the
Bank's control agenda at the fore front and a track record of
developing and executing compensating controls alongside new
product development
Diversity & EEO Statements: At Santander, we value and respect
differences in our workforce and strive to increase the diversity
of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as
sitting, standing and walking. Occassional moving and lifting
equipment and furniture is required to support onsite and offsite
meeting setup and teardown. Physically capable of lifting up to
fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights:This job description does not list
all of the job duties of the job. You may be asked by your
supervisors or managers to perform other duties. You may be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment and either you or the employer may terminate at any
time for any reason.
Bachelor of Science (BS) English
Primary Location: Miami, Florida, United States of America
Other Locations: Florida-Miami
Organization: Santander Bank N.A.
Keywords: Santander Holdings USA Inc, Miami , Sr. Associate, Digital Product Management, Executive , Miami, Florida
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